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Guest Experience Expert

2 months ago

London, Greater London, United Kingdom Marriott International Full time

Unlock Your Potential with Marriott International

We are seeking a skilled Guest Experience Expert - Switchboard to join our team at the London Marriott Canary Wharf Hotel & Executive Apartments. As a key member of our Front Office team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service throughout their stay.

Key Responsibilities:

  • Provide personalized service to guests, anticipating their needs and exceeding their expectations
  • Process guest requests, questions, and concerns via telephone, email, and Mobile Chat
  • Collaborate with other departments to ensure guests receive seamless service throughout their stay
  • Empower guests to have a memorable and unique experience

What We Offer:

  • A unique opportunity to be part of an award-winning international brand
  • World-class training and development programs tailored to enhancing your skills
  • Discounted room nights & food and beverage
  • Complimentary laundry, free meals on duty
  • Access to fabulous and flexible benefits to help you in and out of work

Requirements:

  • Proven track record in working in a guest-focused environment
  • Ability to work collaboratively with other departments
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.