Sales Support Specialist

3 weeks ago


Glasgow, Glasgow City, United Kingdom Go Swag Full time
Job Overview

Position Title: Sales Administrator

Location: Hillington, Glasgow

Reports To: Head of Sales

Job Type: Full-Time, Permanent

Role Summary:

The Sales Administrator serves as the primary contact for incoming leads, ensuring prompt and effective validation and communication. This position requires a friendly, upbeat, and meticulous individual who excels in customer engagement and outreach. The Sales Administrator will perform initial research on leads, interact with them through a structured conversation, and collaborate with the sales lead to guarantee proper assignment and management of leads.

Key Responsibilities:

Lead Validation:


• Oversee and manage the list of incoming leads.


• Conduct swift research to confirm the authenticity and relevance of leads.

Initial Outreach:


• Reach out to leads within a designated timeframe following their inquiry.


• Engage in an initial validation dialogue using a prepared script.


• Collect essential information and responses from leads.

Coordination and Scheduling:


• Notify leads that they will be paired with the most suitable sales account manager.


• Gather preferred dates and times from leads for a comprehensive initial call.


• Relay lead details and availability to the sales lead for proper assignment.


• Create and dispatch calendar invitations for both the lead and the designated sales manager.

Customer Engagement:


• Act as the initial point of contact, delivering a positive and professional first impression.


• Maintain a friendly and approachable demeanor in all communications.


• Ensure a high level of customer satisfaction and engagement.

Administrative Assistance:


• Keep accurate records of all lead interactions and assignments.


• Provide administrative support to the sales team as required.


• Assist in the preparation of sales reports and analyses.

Qualifications:


Education: High school diploma or equivalent; a Bachelor's degree in Business Administration, Sales, Marketing, or a related field is advantageous.


Experience:


• Some experience in a sales support or administrative capacity is preferred.


• Experience in a B2B setting is a plus.


Skills:


• Outstanding interpersonal and communication abilities.


• Strong organizational and multitasking skills.


• Familiarity with CRM systems and Google Suite is desirable.


• Ability to work independently and collaboratively within a team.


• Detail-oriented with a focus on precision and efficiency.


• Previous sales experience or knowledge of sales processes is beneficial.

This role necessitates being office-based four days a week, working closely with a team of motivated sales professionals.



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