Sales Support Specialist
3 weeks ago
Position Title: Sales Administrator
Location: Hillington, Glasgow
Reports To: Head of Sales
Job Type: Full-Time, Permanent
Role Summary:
The Sales Administrator serves as the primary contact for all incoming leads, ensuring prompt and effective validation and initial outreach. This position requires a friendly, enthusiastic, and meticulous individual who excels in customer engagement and preliminary communication. The Sales Administrator will perform initial research on leads, interact with them through a structured dialogue, and collaborate with the sales lead to guarantee that leads are appropriately assigned and managed.
Key Responsibilities:
Lead Validation:
• Oversee and maintain the list of incoming leads.
• Conduct brief research to confirm the legitimacy and relevance of leads.
Initial Outreach:
• Reach out to leads within a designated timeframe following their inquiry.
• Engage in an initial validation discussion using a set script.
• Collect essential information and responses from leads.
Coordination and Scheduling:
• Notify leads that they will be matched with the most suitable sales account manager.
• Gather preferred days and times from leads for a comprehensive initial call.
• Relay lead details and availability to the sales lead for assignment.
• Create and distribute calendar invitations for both the lead and the assigned sales manager.
Customer Engagement:
• Act as the first point of contact, delivering a positive and professional initial impression.
• Maintain a friendly and approachable demeanor in all interactions.
• Ensure a high level of customer satisfaction and engagement.
Administrative Assistance:
• Keep accurate records of all lead interactions and assignments.
• Provide administrative support to the sales team as required.
• Assist in the preparation of sales reports and analyses.
Qualifications:
• Education: High school diploma or equivalent; a Bachelor's degree in Business Administration, Sales, Marketing, or a related field is advantageous.
• Experience:
• Some experience in a sales support or administrative capacity is preferred.
• Experience in a B2B context is a plus.
• Skills:
• Outstanding interpersonal and communication abilities.
• Strong organizational and multitasking skills.
• Familiarity with CRM systems and Google Suite is desirable.
• Ability to work independently as well as collaboratively within a team.
• Detail-oriented with a focus on precision and efficiency.
• Previous sales experience or knowledge of sales processes is beneficial.
This role necessitates being office-based four days a week, collaborating closely with a team of motivated sales professionals.
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