Diagnostic Imaging Specialist

7 days ago

Luton, Luton, United Kingdom nGenium Full time

Job Title: Imaging Field Service Engineer

Job Summary:

nGenium is seeking an experienced Field Service Technician to join our team. As a Diagnostic Imaging Specialist, you will be responsible for delivering comprehensive maintenance and repair services for Diagnostic Imaging (DI) equipment across various multi-vendor systems.

Key Responsibilities:

  • Perform routine maintenance and servicing of DI equipment, adhering to our company's rigorous standards.
  • Provide remote support and on-site visits to assist customers with any technical issues that arise.
  • Cultivate strong relationships with customers, offering consistent updates on service activities.
  • Collaborate with our customer service and management teams to maintain high standards of service quality.
  • Occasionally assist with engineering support for other types of medical equipment.
  • Ensure all health and safety regulations and internal company policies are adhered to.
  • Conduct preventative maintenance in line with scheduled plans.
  • Keep precise records and manage essential inventory levels.
  • Ensure all contractual Key Performance Indicators (KPIs) are consistently met.
  • Participate in training to continuously enhance your technical skills.

Required Qualifications & Experience:

  • HNC/D in Electronics or a related field (Required).
  • Degree (Hons) in Electronics or a related field (Preferred).
  • Formal technical training from a relevant manufacturer (Preferred).
  • Knowledge of national and local regulatory standards (Preferred).

Skills:

  • Strong focus on customer service and maintaining high quality standards.
  • Competency in Microsoft Office and basic networking.
  • Ability to troubleshoot and resolve problems under pressure, minimizing risk.
  • Willingness to work with different types of medical equipment and OEMs.

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