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Field Service Specialist

2 months ago

Luton, Luton, United Kingdom nGenium Full time

Job Title: Imaging Field Service Specialist

Location: Nationwide - Remote Work Opportunities

Employment Type: Full-time

Salary £40,000- £60,000

Position Summary:

nGenium is seeking an experienced Diagnostic Imaging Field Service Specialist to join our team. This role involves delivering comprehensive maintenance and repair services for Diagnostic Imaging equipment across various multi-vendor systems. You will be instrumental in ensuring the reliability of our systems, resolving technical issues, and providing expert support to customers within your region, with occasional travel throughout the UK.

  • Perform routine maintenance and servicing of Diagnostic Imaging equipment, adhering to our company's rigorous standards.
  • Provide remote support and on-site visits to assist customers with any issues that arise.
  • Develop strong relationships with customers, offering consistent updates on service activities.
  • Collaborate with our customer service and management teams to maintain high standards of service quality.
  • Occasionally assist with engineering support for other types of medical equipment.
  • Adhere to all health and safety regulations and internal company policies.
  • Conduct preventative maintenance in line with scheduled plans.
  • Keep precise records and manage essential inventory levels.
  • Ensure all contractual Key Performance Indicators (KPIs) are consistently met.
  • Participate in training to continuously enhance your technical skills.

Required Qualifications & Experience:

  • Bachelor's degree in Electronics or a related field (Required).
  • Postgraduate degree in Electronics or a related field (Preferred).
  • Formal technical training from a relevant manufacturer (Preferred).
  • Knowledge of national and local regulatory standards (Preferred).

Skills:

  • Strong focus on customer service and maintaining high quality standards.
  • Competency in Microsoft Office and basic networking.
  • Ability to troubleshoot and resolve problems under pressure, minimizing risk.
  • Willingness to work with different types of medical equipment and OEMs.