Imaging Systems Support Engineer

6 days ago

Luton, Luton, United Kingdom nGenium Full time £40,000 - £60,000

Job Summary

We are seeking an experienced Diagnostic Imaging Field Service Engineer to join our team at nGenium. This role involves delivering comprehensive maintenance and repair services for Diagnostic Imaging (DI) equipment across various multi-vendor systems.

Key Responsibilities

  • Conduct preventative maintenance in line with scheduled plans to ensure the reliability of our systems.
  • Provide remote support and on-site visits to assist customers with any issues that arise, utilizing strong problem-solving skills to troubleshoot and resolve problems under pressure.
  • Cultivate strong relationships with customers, offering consistent updates on service activities and maintaining high quality standards.
  • Work closely with our customer service and management teams to maintain high standards of service quality and ensure all contractual Key Performance Indicators (KPIs) are consistently met.
  • Participate in training to continuously enhance technical skills and stay up-to-date with the latest industry developments.

Requirements

  • HNC/D in Electronics or a related field (Required).
  • Degree (Hons) in Electronics or a related field (Preferred).
  • Formal technical training from a relevant manufacturer (Preferred).
  • Knowledge of national and local regulatory standards (Preferred).
  • Strong focus on customer service and maintaining high quality standards.
  • Competency in Microsoft Office and basic networking.
  • Ability to work with different types of medical equipment and OEMs.

About nGenium

nGenium is a leading healthcare company dedicated to providing innovative solutions and exceptional service to our customers. We offer a dynamic work environment, opportunities for professional growth, and the chance to make a meaningful impact on patient care and safety.

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