Finance Operations Supervisor

3 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom CBS Butler Full time
Position Overview

The Finance & Processing Team Leader is a pivotal role within our organization, responsible for overseeing a dedicated team in the finance and processing sector.

Key Responsibilities:

  • Lead and manage a small team of finance and processing agents, ensuring optimal productivity and quality of work.
  • Monitor daily operations to ensure adherence to regulatory standards and client policies.
  • Provide guidance and coaching to team members, fostering a culture of excellence in customer service.
  • Support the Operations Manager in internal and client-facing responsibilities as required.
  • Drive team performance to meet established service levels and objectives.

Essential Qualifications:

  • Proven experience in a leadership role within financial services or a regulated environment.
  • Strong customer service orientation with a passion for delivering exceptional service.
  • Demonstrated ability in people development and performance management.
  • Excellent communication skills, both verbal and written.
  • Strong analytical and problem-solving capabilities.
  • Exceptional organizational skills with a keen attention to detail.
  • Proficient in Microsoft Office applications, particularly Excel and PowerPoint.

This role offers an opportunity to make a significant impact within our finance operations, leading a team to achieve excellence in service delivery.



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