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Finance Operations Supervisor
3 months ago
Finance & Processing Team Leader
This role offers an opportunity for an experienced professional to oversee a Finance and Processing team within a dynamic environment.
Key Responsibilities:
- Lead a small team of Finance and Processing agents, ensuring optimal productivity and quality of work.
- Monitor daily operations to guarantee compliance with client policies and regulatory standards.
- Provide guidance and coaching to team members, fostering their professional development and enhancing customer service delivery.
- Support the Operations Manager in internal and client-facing responsibilities as required.
- Assist in the overall management of the Contact Centre, focusing on achieving service level targets.
Essential Skills:
- Strong background in Financial Services or a similar regulated industry.
- Proven experience in team leadership and people management.
- Exceptional communication skills, both verbal and written.
- Analytical mindset with robust problem-solving abilities.
- Excellent organizational skills and attention to detail.
- Proficient in Microsoft Office applications, particularly Excel and PowerPoint.
This position is ideal for a customer-oriented individual who is passionate about delivering exceptional service and developing team capabilities.
