Clinical Director
4 days ago
About the Role:
The Clinical Director will play a pivotal role in the delivery of our counselling and specialist services to customer organisations and clients. Reporting to the Care first Operations Director, you will be a key member of the Care first Senior Leadership Team, collaborating with the Operations Director and wider team to deliver clinically appropriate services, developing and enhancing the services we offer to those we support.
Key Responsibilities:
- Support and manage direct reports to allow them to operate effectively
- Oversee the delivery of Care first counselling services
- Oversee the training and support of the clinical team to ensure optimum delivery of services
- Lead the Clinical Management Team
- Work in liaison with the Call Forecaster and Real Time Manager to ensure effective staffing
- Liaise with Care first customers to provide consultation and appropriate service responses to meet the customers' needs
- Ensure measures and processes are in place to check quality standards in service provision
- Oversee Critical Incident responses and management
- Ensure that clinical complaints are suitably investigated and responded to in a professional and timely manner
- Ensure that appropriate professionals are allocated to and support in the delivery of Care first Bespoke Support services in line with customer expectations
- Ensure through robust and effective case management and consultation services, that ethical issues are dealt with according to the BACP Ethical Framework
- Assist in supplying materials to promote Care first business and services during tender processes
- Ensure the highest standards of EAP delivery working in association with the Operations Director
- Oversee the delivery of service, ensuring adherence to EAPA Standards and that the clinical team follow the appropriate stepped care model, including referrals to Priory for clients requiring CBT or EMDR
- Ensure regular clinical governance takes place with the relevant team members and is documented appropriately
- Ensure that clear risk management protocols are in place and part of all new clinical staff induction training
About Us:
Care first is a leading provider of Employee Assistance Programmes. We are proud to be part of Priory - the leading independent provider of mental healthcare and adult social care in the UK.
What We Offer:
We offer a comprehensive set of services designed to help employers provide a balanced and healthy working environment. As a Clinical Director at Care first, you will have the opportunity to work with a talented team of professionals and make a real difference in the lives of our customers.
Requirements:
To be successful in this role, you will need to have a strong background in clinical leadership and a passion for delivering high-quality services. You will also need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.
DBS Information:
All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer. Priory will cover the cost of a DBS.
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