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Clinical Director

2 months ago

Gloucester, Gloucestershire, United Kingdom The Priory Full time
Clinical Director Job Description

The Clinical Director plays a pivotal role in The Priory's Senior Management Team, reporting directly to the Care First Operations Director. This key position oversees the delivery of high-quality counselling services, ensuring seamless operations and effective management of the clinical team.

Key Responsibilities:

  1. Support and manage direct reports to enable them to operate effectively, fostering a culture of excellence and teamwork.
  2. Oversee the training and support of the clinical team to guarantee optimal service delivery, adhering to industry standards and best practices.
  3. Lead the Clinical Management Team, driving strategic initiatives and ensuring alignment with organizational goals.
  4. Liaise with the Call Forecaster and Real-Time Manager to optimize staffing and service delivery.
  5. Collaborate with customers to provide consultation and tailored service responses, meeting their evolving needs.
  6. Implement measures to maintain quality standards in service provision, ensuring continuous improvement.
  7. Oversee Critical Incident responses and management, ensuring prompt and professional resolution.
  8. Investigate and respond to clinical complaints in a timely and professional manner.
  9. Allocate and support professionals in delivering Care First Bespoke Support services, aligning with customer expectations.
  10. Ensure ethical issues are addressed in accordance with the BACP Ethical Framework through robust case management and consultation services.
  11. Contribute to promoting The Priory's business and services during tender processes, supplying relevant materials.
  12. Ensure the highest standards of EAP delivery, working closely with the Operations Director.
  13. Oversee service delivery, ensuring adherence to EAPA Standards and the stepped care model, including referrals to Priory for clients requiring CBT or EMDR.
  14. Facilitate regular clinical governance with relevant team members, documenting outcomes appropriately.
  15. Establish and maintain clear risk management protocols, incorporating them into new clinical staff induction training.