Clinical Director

4 weeks ago


Gloucester, Gloucestershire, United Kingdom The Priory Full time
Clinical Director Job Description

The Clinical Director plays a pivotal role in The Priory's Senior Management Team, reporting directly to the Care first Operations Director. This key position oversees the delivery of high-quality counselling services, ensuring seamless operations and exceptional customer experiences.

Key Responsibilities:

  1. Team Leadership: Support and manage direct reports, including Counselling Centre Manager, Clinical Lead, Clinical Referral Manager, Clinical Administration Team Leader, Remote Counsellor Team Lead, Critical Incidents Coordinator, to foster a productive and effective team environment.
  2. Clinical Service Delivery: Oversee the delivery of Care first counselling services, ensuring adherence to EAPA Standards and the stepped care model, including referrals to Priory for clients requiring CBT or EMDR.
  3. Training and Support: Provide comprehensive training and support to the clinical team, guaranteeing optimum delivery of services and adherence to quality standards.
  4. Clinical Governance: Ensure regular clinical governance takes place with relevant team members, documenting all proceedings appropriately.
  5. Risk Management: Develop and implement clear risk management protocols, incorporating these into new clinical staff induction training.
  6. Customer Liaison: Liaise with Care first customers to provide consultation and appropriate service responses, meeting their needs effectively.
  7. Quality Assurance: Implement measures and processes to ensure quality standards in service provision, addressing any issues promptly.
  8. Critical Incident Response: Oversee Critical Incident responses and management, ensuring a professional and timely resolution.
  9. Complaints Handling: Ensure that clinical complaints are suitably investigated and responded to in a professional and timely manner.
  10. Bespoke Support: Allocate appropriate professionals to deliver Care first Bespoke Support services, aligning with customer expectations.
  11. Ethical Issues: Address ethical issues through robust case management and consultation services, adhering to the BACP Ethical Framework.
  12. Business Development: Assist in supplying materials to promote Care first business and services during tender processes.
  13. EAP Delivery: Ensure the highest standards of EAP delivery, working in association with the Operations Director.

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