Guest Service Assistant

7 days ago


Harlow, Essex, United Kingdom Holiday Inn Express Harlow Full time

Job Summary:

We are seeking a skilled Guest Service Assistant to join our team at Holiday Inn Express Harlow. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Front Desk Operations: Greet and check-in guests, handle room assignments, and respond to guest inquiries in a professional and courteous manner.
  • Food and Beverage Service: Serve drinks and food from the bar and restaurant, maintaining a high level of quality and presentation.
  • Cash Handling and Banking: Manage cash transactions, count floats, and reconcile bank statements in accordance with brand standards.
  • Housekeeping and Maintenance: Assist with the service and clearing of breakfast, including general cleaning and tidying of the breakfast area.
  • Shift Tasks and Development: Complete tasks as designated per shift, and actively participate in personal development and training opportunities.
  • Local Knowledge and Community: Possess good knowledge of the local area and be able to provide recommendations to guests.

Requirements and Qualifications:

  • Age and Availability: Must be over 18 years old and available to work morning and evening shifts, including weekends.
  • Pay and Benefits: Competitive hourly rate of £11.44 per hour, plus benefits including discounted or free food, employee discount, and on-site parking.


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