Guest Service Assistant
7 days ago
Job Summary:
We are seeking a skilled Guest Service Assistant to join our team at Holiday Inn Express Harlow. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.
Key Responsibilities:
- Front Desk Operations: Greet and check-in guests, handle room assignments, and respond to guest inquiries in a professional and courteous manner.
- Food and Beverage Service: Serve drinks and food from the bar and restaurant, maintaining a high level of quality and presentation.
- Cash Handling and Banking: Manage cash transactions, count floats, and reconcile bank statements in accordance with brand standards.
- Housekeeping and Maintenance: Assist with the service and clearing of breakfast, including general cleaning and tidying of the breakfast area.
- Shift Tasks and Development: Complete tasks as designated per shift, and actively participate in personal development and training opportunities.
- Local Knowledge and Community: Possess good knowledge of the local area and be able to provide recommendations to guests.
Requirements and Qualifications:
- Age and Availability: Must be over 18 years old and available to work morning and evening shifts, including weekends.
- Pay and Benefits: Competitive hourly rate of £11.44 per hour, plus benefits including discounted or free food, employee discount, and on-site parking.
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