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Apprentice Hospitality Associate

2 months ago

Harlow, Essex, United Kingdom Holiday Inn Express Harlow Full time

Job Summary:

We are seeking a skilled Guest Service Assistant to join our team at Holiday Inn Express Harlow. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Front Desk Operations: Greet and check-in guests, handle room assignments, and respond to guest inquiries in a professional and courteous manner.
  • Food and Beverage Service: Serve drinks and food from the bar and restaurant, maintaining high standards of quality and presentation.
  • Cash Handling and Administration: Manage cash transactions, count floats, and perform banking duties in accordance with brand standards.
  • Housekeeping and Maintenance: Assist with the service and clearing of breakfast, including general cleaning and tidying of the breakfast area.
  • Shift Operations: Complete tasks as designated per shift, demonstrating flexibility and a willingness to adapt to changing circumstances.
  • Local Knowledge: Possess a good understanding of the local area, enabling you to provide valuable recommendations to guests.
  • Personal Development: Actively participate in training and development opportunities to enhance your skills and knowledge.
  • Availability: Be available to work a variety of shifts, including mornings, evenings, and weekends, as required.

Requirements:

  • Must be over 18 years old.
  • Flexibility and ability to work a range of shifts.

Benefits:

  • Discounted or free food.
  • Employee discount.
  • On-site parking.