Switchboard Coordinator

3 weeks ago


Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full time
Job Summary

We are seeking a skilled Switchboard Operator to join our team at The Princess Alexandra Hospital NHS Trust. As a key member of our switchboard team, you will be responsible for answering and managing all calls received at the switchboard, ensuring a timely and professional response to our patients and visitors.

Main Responsibilities
  • Respond to all internal and external calls in a confident, courteous, and polite manner, handling sometimes difficult, distressing, and lengthy calls.
  • Be conversant with all associated information relevant to the switchboard, including emergency procedures and policies, and implement them as required.
  • Cover reception duties and deal with all enquiries as required.
  • Implement the Major Incident Policy in conjunction with Senior Management, Ambulance Services, and Police, etc.
About Us

The Princess Alexandra Hospital NHS Trust provides a full range of general acute, outpatient, and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping. We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire.

Our Values

We are committed to delivering high-quality patient care and are guided by our three values: Patient at Heart, Everyday Excellence, and Creative Collaboration. We believe in investing in our staff and rewarding high standards of care, while building for excellence.

Requirements
  • Good general education (GCSE/O LEVEL)
  • Basic IT skills
  • Ability to adapt to change when required
  • Ability to work as a team member


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