Switchboard Coordinator
2 weeks ago
Job Summary
The Princess Alexandra Hospital NHS Trust is seeking a skilled Switchboard Operator to join their team. As a Switchboard Operator, you will be responsible for answering and managing all calls received at the Switchboard, as well as monitoring and managing alarms in the Switchboard department.
This role requires flexible working to ensure all calls are answered and managed in a timely and professional manner. The primary shifts will be 6am to 2pm, but there are a range of shift patterns available, including 10am to 6pm, 2pm to 10pm, 9pm to 7am, or 8:30 to 4:30pm.
Main Duties
Respond to all internal and external calls in a confident, courteous, and polite manner, regardless of the sometimes difficult, distressing, or lengthy calls that need to be handled.
Be conversant with all associated information relevant to the Switchboard, including emergency procedures and policies, and implement and act accordingly as and when required.
Implement the Major Incident Policy in conjunction with Senior Management, Ambulance Services, and Police, etc.
Cover reception duties and deal with all enquiries as required.
About Us
The Princess Alexandra Hospital NHS Trust provides a full range of general acute, outpatient, and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop's Stortford, and St Margaret's Hospital in Epping.
We employ 3,500 staff and serve a local population of around 350,000 people living in west Essex and east Hertfordshire, centred on the M11 corridor and the towns of Harlow, Bishop's Stortford, and Epping. Our extended catchment area incorporates a population of up to 500,000 and includes the areas of Hoddesdon, Cheshunt, and Broxbourne in Hertfordshire.
Our Values
The Princess Alexandra Promise to our patients, as identified by our 3 values, which will contribute to improving our patient experiences:
Patient at Heart - Always holding the patient and their wellbeing at the centre of our thoughts and efforts
Everyday Excellence - Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both
Creative Collaboration - Knowing strength comes from diversity, we combine our experiences, skills, and talents, working together to find new and better ways to care
The Trust believes in investing in all our staff and rewarding high standards of care whilst building for excellence and in return we expect our staff to uphold the Trust values to the highest level.
Job Responsibilities
Please see the attached job description and person specification, available to download at any time.
Qualifications
Essential
Good general education GCSE/O LEVEL
Desirable
Microsoft Office skills
Previous experience working in a Switchboard environment
Skills
Essential
Basic IT skills
Ability to adapt to change when required
Ability to work as a team member
Desirable
Able to work unsupervised
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Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeAbout the RoleThe Princess Alexandra Hospital NHS Trust is seeking a skilled Switchboard Operator to join their team. As a Switchboard Operator, you will be responsible for answering and managing all calls received at the Switchboard, ensuring a timely and professional response to all inquiries.Main ResponsibilitiesRespond to internal and external calls in a...
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Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeJob SummaryThe Princess Alexandra Hospital NHS Trust is seeking a skilled Switchboard Operator to join their team. This role is responsible for answering and managing all calls received at the Switchboard, as well as monitoring and managing alarms in the department.The ideal candidate will have good communication skills, be able to work in a fast-paced...
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Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeAbout the RoleThe Princess Alexandra Hospital NHS Trust is seeking a skilled Switchboard Operator to join their team. As a Switchboard Operator, you will be responsible for answering and managing all calls received at the Switchboard, ensuring a timely and professional response to all inquiries.Main ResponsibilitiesRespond to internal and external calls in a...
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Harlow, Essex, United Kingdom The Princess Alexandra Hospital NHS Trust Full timeAbout the RoleThe Princess Alexandra Hospital NHS Trust is seeking a skilled Switchboard Operator to join their team. As a Switchboard Operator, you will be responsible for answering and managing all calls received at the Switchboard, ensuring a timely and professional response to all inquiries.Main ResponsibilitiesRespond to internal and external calls in a...
