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Customer Experience Representative

2 months ago

Harlow, Essex, United Kingdom Holiday Inn Express Harlow Full time

Job Summary:

We are seeking a skilled Guest Service Assistant to join our team at Holiday Inn Express Harlow. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our guests.

Key Responsibilities:

  • Front Desk Operations: Greet and check-in guests, handle room assignments, and respond to guest inquiries in a professional and courteous manner.
  • Food and Beverage Service: Serve drinks and food from the bar and restaurant, maintaining high standards of quality and presentation.
  • Cash Handling and Administration: Manage cash transactions, count floats, and perform banking duties in accordance with brand standards.
  • Housekeeping and Maintenance: Assist with the service and clearing of breakfast, including general cleaning and tidying of the breakfast area.
  • Shift Operations: Complete tasks as designated per shift, demonstrating flexibility and a willingness to adapt to changing circumstances.
  • Local Knowledge: Possess a good understanding of the local area, enabling you to provide valuable recommendations to guests.
  • Personal Development: Actively participate in personal development and training opportunities to enhance your skills and knowledge.
  • Age and Availability: Be at least 18 years old and available to work morning and evening shifts, including weekends.

Benefits:

  • Competitive Pay: £11.44 per hour
  • Employee Perks: Enjoy discounted or free food, employee discounts, and on-site parking.