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    Harlow, Essex, United Kingdom Excelcare Holdings Full time

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    Harlow, Essex, United Kingdom Excelcare Holdings Full time

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Guest Relations Associate at Excelcare

2 months ago


Harlow, Essex, United Kingdom Excelcare Holdings Full time
Position Overview:

We are looking for a welcoming and organized Bank Receptionist to become part of our dedicated team at Excelcare Holdings. In this role, you will be essential in providing a friendly atmosphere for all guests and ensuring the efficient functioning of the reception area.

About Excelcare Holdings:

Excelcare Holdings is a reputable family-run organization focused on delivering exceptional care to elderly individuals with diverse requirements. Our dedication to high standards is fundamental to our mission. By joining us, you will be welcomed into a supportive family-oriented environment.

Key Responsibilities:
  • Welcome and assist visitors with a positive demeanor
  • Efficiently manage phone calls and messages
  • Oversee the handling of incoming and outgoing correspondence
  • Keep the reception area neat and orderly
  • Work alongside the Home Manager and Administrator to maintain office supplies
  • Assist in promoting the care home and conducting tours for prospective residents
  • Support the recruitment efforts for new staff members
Required Qualifications and Skills:
  • Enthusiastic and proactive mindset
  • Excellent communication abilities
  • Familiarity with Microsoft Office software
  • Strong attention to detail
  • Prior experience in a customer service or receptionist capacity
What We Offer:
  • Generous vacation allowance
  • Complimentary on-site parking
  • Additional compensation for bank holiday shifts
  • Referral incentive program
  • Coverage for DBS certificate fees
  • Thorough induction training
  • Opportunities for funded qualifications through apprenticeship schemes
  • Recognition for exceptional contributions
  • Team appreciation programs