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Operations Contract Support Team Lead

3 months ago

Upminster, Greater London, United Kingdom Arcus Solutions Full time

Arcus Solutions is seeking a highly motivated and experienced Operations Contract Support Supervisor to lead a dedicated team of coordinators.

This role offers the opportunity to make a significant impact within a rapidly growing organization. You will be instrumental in guiding your team through new processes, systems, and contract implementations, ensuring seamless operations and client satisfaction.

Your Responsibilities:
  • Lead, coach, and mentor a team of coordinators, fostering a positive and collaborative work environment.
  • Develop and implement new processes and procedures, ensuring alignment with company objectives and industry best practices.
  • Provide comprehensive training to your team on new processes, systems, and contract requirements.
  • Manage team performance, including shift rotas, holiday management, and performance reviews.
  • Serve as the primary point of contact for escalations, effectively resolving issues and ensuring stakeholder satisfaction.
Your Skills and Experience:

We are looking for a strong leader with proven experience in team management within a multi-site business environment. Your expertise in commercial or estimation processes would be highly advantageous. You possess exceptional communication, interpersonal, and problem-solving skills.

  • Proven track record of success as a Team Supervisor in a similar industry.
  • Strong understanding of team management principles and best practices.
  • Excellent administrative and IT skills, including proficiency in Excel and PowerPoint.
  • Ability to adapt quickly to changing priorities and manage multiple tasks effectively.

If you are a results-oriented individual with a passion for leading and developing teams, we encourage you to apply.