IT Support Specialist

4 weeks ago


Upminster, Greater London, United Kingdom Uniserve (U K ) Ltd. Full time

Job Title: IT Support Specialist

Job Summary: We are seeking an experienced IT Support Specialist to join our team at Uniserve (U K) Ltd. The successful candidate will be responsible for providing technical support to our users, resolving technical issues, and maintaining our IT infrastructure.

Key Responsibilities:

  • Troubleshoot and resolve technical issues: Identify and resolve technical problems related to desktop equipment, software, and network connectivity.
  • Provide technical support: Offer assistance to users via phone, email, or in-person, ensuring that they have seamless access to essential applications and information assets.
  • Maintain IT infrastructure: Set up and configure new IT equipment, maintain and upgrade existing user equipment, and install and configure operating systems and computer software.
  • Prioritize and manage logged issues: Effectively manage and prioritize technical issues, ensuring that they are resolved in a timely manner.

Required Skills and Experience:

  • Strong technical knowledge: Possess a strong understanding of Microsoft 365, Thin Client IGEL, Desktop/Laptop Windows 10, Citrix, and VOIP telephony using 3CX.
  • Excellent problem-solving skills: Demonstrate excellent problem-solving and troubleshooting skills, with the ability to work independently and as part of a team.
  • Strong communication skills: Possess strong communication and interpersonal skills, with the ability to work effectively with users at all levels.

Benefits:

We offer a competitive salary, annual reviews, and a range of benefits, including a pension scheme, discretionary bonus, and interest-free company loan.


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