Reception Team Member

4 weeks ago


Southampton, Southampton, United Kingdom AccorHotel Full time
{"Job Title": "Reception Team Member", "Job Description": "Job Summary

We are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.

Key Responsibilities
  • Provide efficient and professional service to guests, responding to their requests and resolving any issues in a timely and courteous manner.
  • Maintain accurate and up-to-date guest records, ensuring all charges are accurate and posted on a timely basis.
  • Handle all incoming calls and messages, transferring calls to relevant departments and responding to requests promptly and efficiently.
  • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
  • Ensure room service trays and trolleys are set-up correctly and collected promptly when guests have finished.
  • Attend to other duties as requested by Management and Supervisors.
Requirements
  • A self-starter with the ability to work unsupervised, ideally with experience on either a Hotel Reception and/or in a Hotel Food & Beverage Department.
  • A positive attitude and a genuine customer service focus.
  • A fast-thinking, problem solver with initiative that takes pride in creating and delivering memorable guest experiences.
  • Superb Communication skills to interact with guests and other members of the team.
  • Brilliant organization skills.
What We Offer
  • A competitive hourly rate of £12.20.
  • Discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets).
  • High street discounts, with your Heartist card.
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
  • Team member referrals program.
  • Personnel development - In house training.
  • Free on-site parking.
  • Free meals on duty.
  • Monthly 'Duck' awards.
  • Free uniform.
  • Company Pension.
How to Apply

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you

", "lang_code": "en"}
  • Reception Team Member

    3 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job Title: Reception Team MemberAccorHotel is seeking a skilled and customer-focused Reception Team Member to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide efficient and professional service to guests,...

  • Reception Team Member

    3 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job Title: Reception Team MemberAccorHotel is seeking a skilled and customer-focused Reception Team Member to join our team. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key Responsibilities:Provide efficient and professional service to guests,...

  • Reception Team Member

    3 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job Title: Reception Team MemberThis is an exciting opportunity to join our team as a Reception Team Member at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide efficient and professional...

  • Reception Team Member

    3 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job Title: Reception Team MemberThis is an exciting opportunity to join our team as a Reception Team Member at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide efficient and professional...

  • Reception Team Member

    4 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    {"Job Title": "Reception Team Member", "Job Description": "Job SummaryWe are seeking a highly skilled and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key...

  • Reception Team Member

    4 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    {"Job Title": "Reception Team Member", "Job Description": "Job SummaryWe are seeking a highly skilled and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience.Key...

  • Reception Team Member

    3 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    AccorHotel is seeking a skilled Reception Team Member to join our team. This role is perfect for a self-starter who can work unsupervised and has experience in a Hotel Reception and/or Food & Beverage Department. The ideal candidate will have a positive attitude, excellent communication skills, and a genuine customer service focus. Key responsibilities...

  • Reception Team Member

    3 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job Title: Reception Team MemberAccorHotel is seeking a highly motivated and customer-focused Reception Team Member to join our team.Job Summary:This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional service to our guests and supporting the smooth operation of our hotel.Key Responsibilities:Provide efficient...

  • Reception Team Member

    4 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job DescriptionAs a Reception Team Member at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve managing guest registrations, handling inquiries, and ensuring that all aspects of the reception area are running smoothly.Key...

  • Reception Team Member

    4 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job DescriptionAs a Reception Team Member at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve managing guest registrations, handling inquiries, and ensuring that all aspects of the reception area are running smoothly.Key...

  • Reception Team Member

    4 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job Title: Reception Team MemberWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide efficient and friendly...

  • Reception Team Member

    4 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job Title: Reception Team MemberWe are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide efficient and friendly...

  • Reception Team Member

    3 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job DescriptionAs a Reception Team Member at AccorHotel, you will be the first point of contact for our guests, providing a warm and welcoming experience that sets the tone for their stay. Your role will involve managing guest registrations, handling incoming calls, and maintaining accurate records.Key Responsibilities:Provide exceptional customer service to...

  • Reception Team Member

    4 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    {"Job Title": "Reception Team Member", "Job Summary": "We are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience. Responsibilities: * Provide...

  • Reception Team Member

    4 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    {"Job Title": "Reception Team Member", "Job Summary": "We are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience. Responsibilities: * Provide...

  • Reception Team Member

    2 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job Title: Reception Team MemberJob Summary: We are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling guest inquiries, and maintaining accurate records.Key Responsibilities:Guest...

  • Reception Team Member

    2 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job Title: Reception Team MemberJob Summary:We are seeking a highly motivated and customer-focused Reception Team Member to join our team at AccorHotel. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, handling all incoming calls, and maintaining accurate guest accounts.Key...

  • Reception Team Member

    2 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job DescriptionPosition OverviewThis is an exciting position because you will be based at the Reception but also involved in the Food & Beverage department. This is a fixed term contract for a Maternity cover.Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information. Attend to...

  • Reception Team Member

    2 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Position OverviewThis is an exciting position at AccorHotel where you will be based at the Reception and also involved in the Food & Beverage department.This is a zero hours part time contract.Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.Attend to all incoming calls...

  • Reception Team Member

    2 weeks ago


    Southampton, Southampton, United Kingdom AccorHotel Full time

    Job OverviewThis is an exciting role for a self-motivated individual who will be based at the Reception and involved in the Food & Beverage department.This is a zero hours part time contract.Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate helpful information.Attend to all incoming calls in...