Supply Chain and Logistics Coordinator
2 weeks ago
FareShare is seeking a highly organized and detail-oriented Supply Chain and Logistics Officer to join our team. As a key member of our Supply Chain and Logistics team, you will play a crucial role in ensuring the efficient distribution of surplus food to our network of Regional Centres and charitable organizations across the UK.
Key Responsibilities- Food Industry Customer Service
- Provide exceptional customer service to food industry partners, ensuring timely responses to offers and processing within agreed service level requirements.
- Collaborate with Food Commercial Managers to identify and resolve service issues, attending meetings and site visits as necessary.
- Assist the Food Team in capturing key account information in our CRM system.
- Regional Centre Allocation
- Adhere to the Network Service Level Agreement, ensuring efficient and timely allocation of food to Regional Centres.
- Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, maximizing surplus redistribution and minimizing waste.
- Utilize our CRM system to maintain accurate records of accounts, allocations, offers, and case management.
- Maintain high standards of customer service to the Network and Operations teams, developing respectful and effective working relationships with Regional Centres.
- Build relationships with Regional Centres through regular site visits, in collaboration with Network Development Managers.
- Work with Network Development Managers and Food Supply & Services Managers to identify opportunities to maximize and grow redistributed food volumes.
- Logistics and Transport
- Collaborate with Commercial Managers and hauliers to implement best practice processes, reducing costs for FareShare while maximizing acceptance of food.
- Work with hauliers to plan transport requirements, ensuring we meet network demand.
- Coordinate and plan routes for internal FareShare logistics with Regional Centres.
- Proactively resolve transport issues throughout the working day.
- Data and Analysis
- Utilize FareShare PowerBI reports to ensure optimal product allocation within contract requirements.
- Specify, build, monitor, and analyze Salesforce reports to increase efficiency of allocation.
- Monitor network issues using dashboards.
- Lead regional network agreement service level review meetings.
- Report data integrity issues to the Network Analyst.
- Team Coordination and Representation
- Support the team, providing assistance and cover when required, ensuring an even spread of work across the team.
- Support the training of new team members.
- Represent the Supply Chain and Logistics team at network cluster and food category meetings.
- Deputize for the Supply Chain and Logistics Manager when required.
- Keep team process instructions up to date.
- Act as Supply Chain and Logistics team lead on cross-functional projects, working with stakeholders including retailers, funders, and strategic food partners.
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