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Supply Chain and Logistics Coordinator

2 months ago

London, Greater London, United Kingdom FareShare Full time
About the Role

FareShare is seeking a highly organized and detail-oriented Supply Chain and Logistics Officer to join our team. As a key member of our Supply Chain and Logistics team, you will play a crucial role in ensuring the efficient distribution of surplus food to our network of Regional Centres and charitable organizations across the UK.

Key Responsibilities
  • Food Industry Customer Service
    • Provide exceptional customer service to food industry partners, ensuring timely responses to offers and processing within agreed service level requirements.
    • Collaborate with Food Commercial Managers to identify and resolve service issues, attending meetings and site visits as necessary.
    • Assist the Food Team in capturing key account information in our CRM system.
  • Regional Centre Allocation
    • Adhere to the Network Service Level Agreement, ensuring efficient and timely allocation of food to Regional Centres.
    • Work with the Supply Chain and Logistics Manager to match food supplied to Regional Centre needs, maximizing surplus redistribution and minimizing waste.
    • Utilize our CRM system to maintain accurate records of accounts, allocations, offers, and case management.
    • Maintain high standards of customer service to the Network and Operations teams, developing respectful and effective working relationships with Regional Centres.
    • Build relationships with Regional Centres through regular site visits, collaborating with Network Development Managers.
    • Work with Network Development Managers and Food Supply & Services Managers to identify opportunities to maximize and grow redistributed food volumes.
  • Logistics and Transport
    • Collaborate with Commercial Managers and hauliers to implement best practice processes, reducing costs for FareShare while maximizing acceptance of food.
    • Work with hauliers to plan transport requirements, ensuring network demand is met.
    • Coordinate and plan routes for internal FareShare logistics with Regional Centres.
    • Proactively resolve transport issues throughout the working day.
  • Data and Analysis
    • Utilize FareShare PowerBI reports to ensure optimal product allocation within contract requirements.
    • Specify, build, monitor, and analyze Salesforce reports to increase efficiency of allocation.
    • Monitor network issues using dashboards.
    • Lead regional network agreement service level review meetings.
    • Report data integrity issues to the Network Analyst.
  • Team Coordination and Representation
    • Support the team, providing assistance and cover during busy periods, annual leave, and sickness.
    • Support the training of new team members.
    • Represent the Supply Chain and Logistics team at network cluster and food category meetings.
    • Deputize for the Supply Chain and Logistics Manager when required.
    • Keep team process instructions up to date.
    • Act as Supply Chain and Logistics team lead on cross-functional projects, collaborating with stakeholders.