Customer Service Representative
3 weeks ago
Job Title: Swiss and German Speaking Consumer Support
Salary: £28,000 to £32,000 (Depending on experience)
Location: London
Hours: Shifts between 8am - 4:30pm (mon-fri)
Full Time
As a Consumer Support, you will be responsible for delivering excellent customer care and support to consumers across all contact channels. You will be the first point of contact for the consumers of the entire range of products and services. Your role will involve resolving customer complaints, answering queries, and providing solutions to meet their needs.
You will work closely with the sales team to ensure seamless customer experience. Your strong communication skills, both written and verbal, will be essential in building trust and rapport with customers. You will also be responsible for escalating complex issues to senior team members when necessary.
Key responsibilities include:
- Providing exceptional customer service through various contact channels
- Resolving customer complaints and issues in a timely and professional manner
- Collaborating with the sales team to ensure customer satisfaction
- Escalating complex issues to senior team members when necessary
Requirements:
- Strong communication skills, both written and verbal
- Ability to work in a fast-paced environment
- Excellent problem-solving skills
- Ability to work independently and as part of a team
What We Offer:
- Competitive salary
- Opportunities for career growth and development
- Collaborative and dynamic work environment
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