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Repairs Coordinator

2 months ago

Surrey, United Kingdom PA Housing Full time

Job Title: Repairs Administrator

About Our Organization: PA Housing is a dynamic organization seeking a skilled Repairs Administrator to join our thriving Repairs Team. This role involves providing administrative support to both internal and external stakeholders, managing inquiries related to maintenance efficiently.

Work Arrangement: This position offers a hybrid working setup, allowing you to work from our office 2-3 days per week and from home for the remaining days. During the initial 6-month probation and training period, full-time office work may be required.

Key Responsibilities:

  • Manage a variety of repair requests from customers, staff, and external stakeholders through different channels.
  • Maintain and update databases meticulously for accurate record-keeping.
  • Provide administrative support to the Handy person service for seamless coordination.
  • Collaborate with repairs advisors during busy periods for optimal service delivery.
  • Handle payments and ensure compliance with complaints processes and financial regulations.

Ideal Candidate:

  • Demonstrated experience in administration with a focus on efficiency and precision.
  • Proficient ICT skills and expertise in database management for organizational efficiency.
  • Ability to generate comprehensive reports and make informed decisions.
  • Strong interpersonal skills for effective communication and collaboration with stakeholders.
  • Customer service expertise to address diverse needs professionally and empathetically.