Repair Operations Coordinator

2 weeks ago


Surrey, United Kingdom PA Housing Full time
Job Title: Repairs Administrator

We are seeking a highly organized and detail-oriented Repairs Administrator to join our dynamic Repairs Team. As a key member of our team, you will play a vital role in providing administrative support to both internal and external customers.

Key Responsibilities:
  • Manage and document repair requests from customers, staff, and external stakeholders through various channels.
  • Maintain and update CRM, Northgate, and other databases to ensure accurate record-keeping and streamlined operations.
  • Provide comprehensive administrative assistance to the Handy person service, ensuring seamless coordination and support.
  • Collaborate with repairs advisors during peak periods to ensure optimal service delivery.
  • Handle payments with precision and adherence to complaints processes and financial regulations.
Requirements:
  • Proven track record in administration, demonstrating efficiency and precision in managing various tasks.
  • Proficient ICT skills, with experience in monitoring and maintaining databases to ensure seamless data management.
  • Demonstrated ability in collating information, generating comprehensive reports, and evaluating outcomes to drive informed decision-making.
  • Strong interpersonal skills, with experience in effectively communicating with service users, staff, and external agencies.
  • Seasoned in customer-facing roles, equipped with the expertise to deliver exceptional service and address diverse customer needs with professionalism and empathy.

We offer a hybrid working arrangement, with the flexibility to work from the office 2-3 days per week and from home for the rest. During the initial 6-month probation and training period, you may be required to work full-time in the office. We are committed to ensuring you feel fully supported and confident in your role.

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our Repairs Team.


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