Lead Service Manager
4 days ago
About the Role:
Creative Support is seeking a highly committed and professional Registered Service Manager to lead the operational management of a specialist supported living service. The service supports individuals with learning disabilities and/or autism who have complex needs, including mental health needs and challenging behaviors.
Key Responsibilities:
- Ensure the service meets the highest quality standards, meeting all CQC requirements and contract expectations.
- Lead a cohesive and coordinated team to deliver personalized care and support to service users.
- Develop and implement effective risk management and behavior support strategies.
- Recruit, manage, and deploy staff to meet the needs of service users.
- Ensure continuous, reliable, and consistent service delivery.
- Manage performance, compliance, and contract requirements.
- Provide excellent customer care to all stakeholders.
- Build and manage a high-performing team.
Requirements:
- At least three years of experience supporting individuals with learning disabilities and/or autism who have complex needs.
- At least two years of supervisory/management experience.
- Relevant experience in implementing Positive Behavioral Support (PBS) and positive risk management approaches.
- Excellent assessment, support planning, and report writing skills.
- Good knowledge of CQC requirements and care standards.
- Good knowledge of PBS principles and strategies, legal frameworks, and their application in a supported living setting.
About Creative Support:
Creative Support is a passionate, inclusive, and anti-racist organization. We are a Stonewall Diversity Champion, Disability Confident Employer, and have recently received the Investors in People Gold award.
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