Service Operational Lead

5 months ago

Braintree, United Kingdom Provide CIC Full time

The Community Therapy and Healthy Balance Service Operational Lead will be responsible for the professional and clinical leadership, line management and development of the services ensuring delivery of safe, effective and efficient services within Mid Essex.

Implementing rehabilitation and other relevant service strategies, including workforce strategies to manage the increasing demand for these services

Maintaining high quality, patient-focused care for their services

Achieving and maintaining quality care through the delivery of evidenced based/research-based practice

Ensuring governance for these services is embedded

The implementation of audit

Managing the budgets ensuring a balanced financial position for the individual cost centres

Maintaining a clinical input - 80% (management), 20% (clinical)

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.

We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.

A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:
**Vision**: Transforming Lives
**Values**: Care, Innovation and Compassion
**Mission**: An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.

Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.

Eligible for NHS Pension

Work with peers and other managers within the services across Provide CIC, and external partners to ensure that service delivery is effective and efficient.

Monitor national and local guidance and policy relating to Community Therapy and Strength and Balance services and participate in the development of local policies to ensure consistency with national directors and local frameworks.

Manage the services in line with agreed financial and quality objectives and be responsible for taking corrective action as required to ensure the efficient and effective management of resources to deliver the desired quality and quantity of service.

Ensure that all targets are communicated, understood and achievable.

Develop a performance management framework and provide support to colleagues to meet required quality standards and expand their knowledge and skills.

Develop an agreed data set to satisfy the needs of activity reporting and quality reporting and to facilitate clinical review/audit of care.

Actively contribute to the production of a monthly performance report for the services and analyse monthly activity information taking corrective action to maintain activity targets.

Develop and maintain a system to monitor professional registration of staff.

Deputise for the Divisional Operational Lead / Assistant Director if required.

Provide cross cover for other localities in the absence of peers.

Responsible for ensuring staff are familiar with and compliant of organisational policies and standards.

Responsible for ensuring that overall day-to-day management arrangements are in place to ensure effective health care delivery to patient/users of these services.

Develop, monitor, and implement guidelines and protocols of care, including the development and review of Community Therapy and Healthy Balance pathways.

Plan, monitor and implement clinical service policies.

Ensure partnership working with primary care, social care, the acute services, and the voluntary sector in both the planning and delivery of the Services.

Work with clinical and non-clinical colleagues internally and externally to develop the services in line with the wider system strategy.

Responsible for either delegating complaint investigations or undertaking investigation of complaints, ensuring appropriate actions are taken to resolve/address deficiencies in the service provision.

Responsible for effective management of the Therapy workforce including sickness/absence management, recruitment and selection, development of staff members.

Responsible for maintaining a working environment that attracts new and diverse colleagues into the teams and contributes to retaining them.

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