Customer Account Billing Coordinator

3 weeks ago

Nottingham, Nottingham, United Kingdom Yü Group Full time
Reports to: SME Billing Team Leader
Location: Nottingham
Working hours: Monday to Friday, 37.5 hours a week

We are seeking a dedicated Billing Operations Specialist to facilitate sustainable and operational enhancements that yield significant benefits. This position will require collaboration with various departments and regular interactions with senior management. While experience in the energy sector is advantageous, it is not a prerequisite. Our organization is expanding rapidly, presenting an exciting opportunity for a long-term career path. We value passionate and driven individuals who contribute to our growth, and you could play a pivotal role in our success story.
Key ResponsibilitiesHere’s an overview of your duties:
  • Addressing specific customer accounts within established service level agreements while supporting the comprehensive delivery of the assigned Billing Portfolio.
  • Ensuring the maintenance and seamless operation of Billing Systems, addressing system exceptions to resolve billing inquiries.
  • Setting up accounts for large customer multi-sites in the billing system for group billing purposes.
  • Collaborating with other departments to resolve intricate billing inquiries, including Metering, Industry, and Data Exceptions.
  • Engaging with external agents to address complex Industry and Billing exceptions, assisting technical leads in generating billing statistics for reporting to the Line Manager.
  • Coordinating Billing tasks to ensure that weekly and monthly targets are achieved.
  • Demonstrating the ability to work under pressure while managing multiple deadlines.
  • Building effective inter-departmental relationships and exhibiting flexibility as a strong team player, as the role will evolve over time.
  • Identifying process enhancements and supporting the team in driving change. Conducting UAT testing for system upgrades, bugs, and new software.
  • Experience with DC/DC/MOP & DNO is preferred.
  • Familiarity with industry data flows and a solid understanding of industry interactions is also preferred.
Candidate ProfileIf you possess the following qualities, you may be the ideal candidate:
  • Decisive – Strong decision-making abilities to manage technical workloads effectively.
  • Experienced – Ideally, you have a background in the energy or metering sector.
  • Excellent communicator – You possess outstanding communication and interpersonal skills.
  • Ambitious – You seek a career opportunity rather than just another job.
  • Analytical – You have a natural curiosity and a keen attention to detail.
  • Motivated – You maintain a positive attitude and are driven to achieve success.
  • Team-oriented – You enjoy collaborating closely with a team to foster development.
  • Adaptable – You are a strong team player who can adjust as the role and business evolve.
Employee BenefitsWe offer a comprehensive range of benefits for our employees, including:
  • 24 days of annual leave plus bank holidays
  • Holiday buy option – up to 5 additional days
  • A day off on your birthday
  • Employee Assistance Programme
  • Annual salary review
  • Opportunities for learning and development
  • Enhanced parental leave policies
  • Recognition awards for contributions
  • Travel Loan Scheme
  • Additional leave for marriage or civil partnership
  • Appointment allowance
  • Long service recognition
  • Referral bonuses
  • Company sick pay (subject to length of service)
  • Modern facilities
  • Death in service and critical illness coverage
  • And many more
If you require any reasonable adjustments to assist you in applying for this role, please inform us, and we will do our best to accommodate your needs.

#YUIndeed Yü Energy is among the UK's fastest-growing suppliers of business gas, electricity, and water, serving thousands of companies nationwide. We are on a mission to transform the UK business energy market with our winning combination of expert, personalized service and competitive pricing tailored to the needs of commercial customers.

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