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Senior Billing Administrator
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Billing Administrator to join our team at Omega Resource Group. As a Senior Billing Administrator, you will be responsible for managing the monthly billing cycle, including airtime billing, and providing analytical reports to aid the CEO, Sales Director, and other colleagues.
Key Responsibilities:
- Maintain NIBS and third-party systems for provisioning orders, customer accounts, billing profiles, and rates.
- Ensure accuracy of the airtime billing database (NIBS).
- Process requests for activations, deactivations, and package changes, advising on Early Termination Fees.
- Oversee key products' monthly billing cycles:
- Configure provisioning requests correctly.
- Conduct daily/weekly checks for errors.
- Resolve errors before billing runs.
- Process and validate invoices before issuance.
- Present analytical reports for billing and activation purposes.
- Manage Freshdesk ticketing queues, ensuring timely resolution and customer updates.
- Process prepay voucher sales orders, invoices, and delivery.
- Liaise with customers, suppliers, and departments to ensure timely and accurate processes.
- Provide support and training for NIBS and INSIGHT provisioning and airtime modules.
- Approve incoming supplier invoices and manage purchase ledger activity with finance.
- Sign off and approve invoices as part of the wider banking team within Delegation of Authority procedures.
Requirements:
- Understanding of the company's products and services and how that applies to the billing of services to our customers.
- Understanding the airtime processes and dealing with queries performing in a timely manner.
- Experience of Telecoms billing software and/or billing processes.
- Attention to detail is vital and the ability to be proactive, ensuring problems are quickly resolved or escalated.
- Ability to priorities, multitask, work under pressure to tight deadlines.
- Excellent written and verbal skills.
- Be self-motivated with a drive to learn.
- Ability to identify and investigate anomalies to point of resolution.
- Advanced level use of Excel to a high standard to create pivot tables, charts, and lookup queries and intermediate use of Microsoft Word.
- High level of computer skills.
- A professional and flexible approach.
- Flexible, customer focused and self-motivated and team player.
What We Offer:
The successful Billing Administrator will be joining an outstanding client and will be rewarded with a competitive salary and excellent benefits package.
