Continuing Healthcare Intake Specialist

3 weeks ago

London, Greater London, United Kingdom North Central London Integrated Care Board Full time

Job Overview

We are thrilled to present a remarkable opportunity to become a part of a vibrant and forward-thinking Continuing Healthcare Team. If you possess a strong administrative background and are eager to contribute to a growing service that values innovation, offers continuous professional development, and promotes a healthy work/life balance, this position may be the perfect fit for you.

The ideal candidate will be able to operate independently, possess a friendly demeanor with a passion for quality enhancement, demonstrate exceptional interpersonal and communication abilities, and thrive in a dynamic work environment.

Key Responsibilities

The Continuing Healthcare Intake Specialist will deliver a top-notch service for the North Central London Integrated Care Board (NCL ICB) to facilitate the efficient execution of the Continuing Healthcare (CHC) process and complex care. The individual in this role will serve as the primary contact for the Continuing Healthcare service, engaging with referrers, appellants, and their representatives to ensure that all referrals and requests are processed promptly and to a high standard.

About Our Organization

The North Central London Integrated Care Board (NCL ICB) is a statutory entity dedicated to planning and distributing health and care resources to enhance the well-being of individuals across our five boroughs. Our focus includes:

  • Improving health outcomes and healthcare quality
  • Addressing disparities in outcomes, experiences, and access
  • Enhancing efficiency and value for resources
  • Supporting broader social and economic development initiatives

Joining NCL ICB presents an exciting opportunity as we embark on an organizational transformation program aimed at redesigning our structure and operational methods to better serve our population, workforce, system, and partners. This initiative seeks to rejuvenate the organization, embed innovative practices, and cultivate the capabilities necessary for a thriving organizational culture.

Detailed Responsibilities

  • Act as the initial point of contact for various departments, effectively communicating policies and demonstrating initiative when addressing complex inquiries independently.
  • Manage and prioritize all incoming correspondence, including mail and emails, ensuring appropriate distribution.
  • Guarantee that all urgent and/or confidential communications are received and forwarded to relevant parties promptly.
  • Ensure that decision letters are dispatched to clients, Next of Kin, and Providers within the stipulated National Framework timelines.
  • When necessary, draft and prepare correspondence for signature.
  • Prioritize non-routine situations, inquiries, and demands across a range of procedures, working autonomously.
  • Organize and coordinate departmental meetings as required, providing necessary support to all relevant stakeholders.
  • Prepare meeting agendas, take minutes, and distribute notes, including documenting group discussions and interviews as needed.
  • Oversee the referral process from the receipt of new referrals through to the completion of the NHS Continuing Healthcare pathway, collaborating with CHC Clinical Assessors to ensure all required information is requested and gathered.
  • Collaborate with other administrators and nurse assessors within the complex care team to maintain effective communication networks, including managing visitors and providing coverage for other administrative duties as needed.
  • Suggest improvements to project, service, and initiative work, contributing to policy development and making recommendations for enhanced delivery.
  • Perform administrative tasks such as photocopying, faxing, and managing mail distributions.
  • Work with team members to collect information for performance reporting on relevant projects.
  • Develop and maintain efficient electronic and paper filing systems to ensure secure and accessible information for team members.
  • Actively support and contribute to the establishment of key performance indicators for effective performance assessment.
  • Engage in frequent periods of concentration for document verification, report writing, protocol development, and statistical analysis.
  • Ensure that data recording within the Caretrack database system is thorough, with regular audits to maintain consistent and high-quality information.

For a comprehensive overview of duties, please refer to the attached Job Description.

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