Customer Support Team Lead
2 days ago
Fruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.
The ideal candidate will champion the customer experience/support domain, lead and manage a team of technical support specialists, and drive continuous improvement and innovation.
Key Responsibilities:- Own and champion the customer experience/support domain
- Lead and manage a team of technical support engineers, providing guidance and support to ensure high-quality service delivery
- Drive the implementation and evolution of customer tools, enabling self-service options for customers
- Understand customer challenges, identify trends in support issues, and proactively offer solutions to prevent recurring problems
- Oversee service desk operations, ensuring timely response and resolution of customer support tickets
- Foster a culture of continuous improvement and customer-centricity within the technical support team
- Proven success in leading technical support teams as an experienced customer support manager
- Strong experience with trend analysis
- Excellent leadership and communication skills
- Proven experience with Jira Service Management
- Proficiency in ITIL processes and best practices, with hands-on experience in service desk management preferred
- Proven experience in customer-facing roles, with a strong ability to deliver exceptional customer service
- Strong problem-solving skills with an initiative for improvement
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Customer Support Team Lead
5 hours ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob Title: Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join their team, responsible for leading a team of technical support specialists and championing the customer experience on their bespoke software platform.Key Responsibilities:Lead and manage a team of technical support engineers, providing guidance and support...
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Customer Support Team Lead
3 hours ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob Title: Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join their team, responsible for leading a team of technical support specialists and championing the customer experience on their bespoke software platform.Key Responsibilities:Lead and manage a team of technical support engineers, providing guidance and support...
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Customer Support Team Lead
1 day ago
Leeds, Leeds, United Kingdom Fruition IT Full time £35,000Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.The ideal candidate will champion the customer experience, lead a team of technical support specialists, and drive continuous improvement and innovation in customer support...
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Customer Support Team Lead
1 day ago
Leeds, Leeds, United Kingdom Fruition IT Full time £35,000Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.The ideal candidate will champion the customer experience, lead a team of technical support specialists, and drive continuous improvement and innovation in customer support...
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Customer Support Team Lead
3 days ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob Title: Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join their team, responsible for leading a team of technical support specialists and championing the customer experience on their bespoke software platform.Key Responsibilities:Own and champion the customer experience/support domainLead and manage a team of...
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Customer Support Team Lead
3 days ago
Leeds, Leeds, United Kingdom Fruition IT Full timeJob Title: Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join their team, responsible for leading a team of technical support specialists and championing the customer experience on their bespoke software platform.Key Responsibilities:Own and champion the customer experience/support domainLead and manage a team of...
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Customer Support Team Lead
1 day ago
Leeds, Leeds, United Kingdom Fruition IT Full time £35,000Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.The ideal candidate will champion the customer experience, lead a team of technical support specialists, and drive continuous improvement to boost efficiency and customer...
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Customer Support Team Lead
1 day ago
Leeds, Leeds, United Kingdom Fruition IT Full time £35,000Customer Support ManagerFruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.The ideal candidate will champion the customer experience, lead a team of technical support specialists, and drive continuous improvement to boost efficiency and customer...
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Customer Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom CityFibre Limited Full timeJob Description**Job Title:** Customer Team Lead**Company:** CityFibre Limited**Job Type:** Full-time**Location:** Remote (with occasional travel to Milton Keynes for training)**About Us:CityFibre Limited is a leading provider of wholesale connectivity services to multiple business and consumer service providers, local authorities, and mobile operators. We...
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Customer Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom CityFibre Limited Full timeAbout the RoleAs a Team Leader at CityFibre Limited, you will play a crucial role in leading a team of Customer Field Engineers to deliver exceptional results in the installation and maintenance of our fibre network. Your primary responsibility will be to ensure that our customers receive the best possible service, and that our team is equipped to meet the...
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Customer Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom CityFibre Limited Full timeAbout the RoleAs a Team Leader at CityFibre Limited, you will play a crucial role in leading a team of Customer Field Engineers to deliver exceptional results in the installation and maintenance of our fibre network. Your primary responsibility will be to ensure that our customers receive the best possible service, and that our team is equipped to meet the...
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AML and Affordability Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom Team Aaa Full timeAbout Team AaaTeam Aaa has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Plus, Team Aaa is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming...
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Data Management Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom Team Aaa Full timeAbout Team AaaTeam Aaa has been breaking and re-writing the rules since 1988, from on-track bookmakers to cheeky upstart mischief-makers, to part of the largest betting and gaming technology company in the world.Plus, Team Aaa is part of the Flutter UK & Ireland family – a collection of big-hitting entertainment brands such as Betfair, Sky Betting & Gaming...
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Customer Service Team Lead
3 days ago
Leeds, Leeds, United Kingdom Permanent Futures Full timeCustomer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...
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Customer Service Team Lead
3 days ago
Leeds, Leeds, United Kingdom Permanent Futures Full timeCustomer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...
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Customer Service Team Lead
22 hours ago
Leeds, Leeds, United Kingdom Permanent Futures Full timeCustomer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, projects, or...
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Customer Service Team Lead
24 hours ago
Leeds, Leeds, United Kingdom Permanent Futures Full timeCustomer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, projects, or...
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Customer Service Team Lead
3 weeks ago
Leeds, Leeds, United Kingdom Co-op Digital Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Co-op Digital. As a key member of our customer service team, you will be responsible for providing exceptional customer service, leading and developing your team, and ensuring the smooth operation of our customer service processes.Key...
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Customer Service Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom Co-op Digital Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.Key ResponsibilitiesCustomer Service: Provide friendly, welcoming, and helpful service to...
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Customer Service Team Lead
2 weeks ago
Leeds, Leeds, United Kingdom Co-op Digital Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Team Leader to join our team at Co-op Digital. As a Customer Team Leader, you will be responsible for leading a team of Customer Team Members and providing exceptional customer service to our customers.Key ResponsibilitiesCustomer Service: Provide friendly, welcoming, and helpful service to...