Current jobs related to Customer Support Team Lead - Leeds, Leeds - Fruition IT

  • Customer Support Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Job DescriptionCustomer Support ManagerLeeds - Hybrid Up to £35,000Fruition IT are working with a well-established tech-first business who are embarking on a complete technical transformation. They are seeking a skilled Customer Support Manager to join this journey, taking responsibility for the overall customer experience on their bespoke software...

  • Customer Support Team Lead

    1 month ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Customer Support ManagerFruition IT Resources Limited is seeking a skilled Customer Support Manager to join their team. As a key member of the organization, you will be responsible for leading a team of technical support specialists and championing the customer experience on their bespoke software platform.Key Responsibilities:Lead and manage a team of...

  • Customer Support Team Lead

    1 month ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Customer Support ManagerFruition IT Resources Limited is seeking a skilled Customer Support Manager to join their team. As a key member of the organization, you will be responsible for leading a team of technical support specialists and championing the customer experience on their bespoke software platform.Key Responsibilities:Lead and manage a team of...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Full time

    Job Title: Accountancy Customer Support ExecutiveAt Fruition IT, we are seeking a skilled Customer Support Executive to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring timely resolution of customer support tickets.Key Responsibilities:Lead and manage a team of...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Full time

    Job Title: Accountancy Customer Support ExecutiveAt Fruition IT, we are seeking a skilled Customer Support Executive to join our team. As a key member of our customer support team, you will be responsible for delivering exceptional customer experiences and ensuring timely resolution of customer support tickets.Key Responsibilities:Lead and manage a team of...

  • Customer Support Team Lead

    5 days ago

    Leeds, Leeds, United Kingdom solera Full time

    About the RoleSolera is seeking a talented Customer Support Team Lead to facilitate and deliver positive change within the organization. This is an exciting opportunity to join the leadership team and drive customer satisfaction.The successful candidate will have experience in case and query management, managing a world-class customer service team, and a...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Job Title: Accountancy Customer Support ExecutiveAt Fruition IT Resources Limited, we are seeking a skilled Customer Support Executive to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to...

  • Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

    Job Title: Accountancy Customer Support ExecutiveAt Fruition IT Resources Limited, we are seeking a skilled Customer Support Executive to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to...

  • Customer Support Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom solera Full time

    About the RoleSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. We provide products and services to protect life's other most important assets: our homes and digital identities.As a Customer Support Team Lead at Solera, you will be part of a period...

  • Accountancy Customer Support Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Solera Full time

    About SoleraSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...

  • Accountancy Customer Support Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom Solera Full time

    About SoleraSolera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life's other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital...

  • Customer Service Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Permanent Futures Full time

    Customer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...

  • Customer Service Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Permanent Futures Full time

    Customer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.The ideal candidate will have prior experience in customer support, sales, or project...

  • Customer Service Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service Team LeadJob Summary: We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at World Duty Free. As a Customer Service Team Lead, you will be responsible for leading and developing a team of customer service representatives to achieve sales targets and deliver exceptional customer service...

  • Customer Service Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom Page Personnel Full time

    Job Description:As a Customer Care Manager at Page Group, you will be responsible for leading a team of customer care coordinators who support new build customers throughout their journey. Your primary goal will be to ensure that all planned and remedial works are carried out within agreed timescales, and that all defects are addressed and managed. You will...

  • Customer Service Team Lead

    2 months ago

    Leeds, Leeds, United Kingdom Permanent Futures Full time

    Customer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support.The ideal candidate will have prior experience in...

  • Customer Service Team Lead

    2 months ago

    Leeds, Leeds, United Kingdom Permanent Futures Full time

    Customer Service Team LeadWe are seeking a highly skilled Customer Service Team Lead to join our team at Permanent Futures. As a key member of our service department, you will be responsible for providing exceptional customer service and ensuring that our customers receive the highest level of support.The ideal candidate will have prior experience in...

  • Customer Service Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and sales results.Key Responsibilities:Lead...

  • Customer Service Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service and sales results.Key Responsibilities:Lead...

  • Customer Service Team Lead

    2 months ago

    Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

    Job Title: Customer Service LeaderJob Summary:We are seeking a highly motivated and experienced Customer Service Leader to join our team at World Duty Free - WDF. As a key member of our management team, you will be responsible for leading and developing a high-performing team to deliver exceptional customer service experiences in our stores.Key...

Customer Support Team Lead

2 months ago

Leeds, Leeds, United Kingdom Fruition IT Full time £35,000
Customer Support Manager

Fruition IT is seeking a skilled Customer Support Manager to join a well-established tech-first business embarking on a complete technical transformation.

The ideal candidate will champion the customer experience, lead a team of technical support specialists, and drive continuous improvement and innovation in customer support processes.

Key Responsibilities:
  • Own and champion the customer experience/support domain
  • Lead and manage a team of technical support engineers, providing guidance and support to ensure high-quality service delivery
  • Drive the implementation and evolution of customer tools, enabling self-service options for customers
  • Understand customer challenges, identify trends in support issues, and proactively offer solutions to prevent recurring problems
  • Oversee service desk operations, ensuring timely response and resolution of customer support tickets
  • Foster a culture of continuous improvement and customer-centricity within the technical support team
Key Requirements:
  • Proven success in leading technical support teams as an experienced customer support manager
  • Strong experience with trend analysis
  • Excellent leadership and communication skills
  • Proven experience with Jira Service Management
  • Proficiency in ITIL processes and best practices, with hands-on experience in service desk management preferred
  • Proven experience in customer-facing roles, with a strong ability to deliver exceptional customer service
  • Strong problem-solving skills with an initiative for improvement