Operations Director

1 week ago

London, Greater London, United Kingdom Aramark UK Full time
Job Overview

We are seeking a seasoned professional to join our team as a Director of Operations - Higher Education at Aramark UK. This is an exciting opportunity to lead our operations in the higher education sector, driving success and growth through innovation, service improvement, and delivery.

About the Role

  • Lead a portfolio of complex operations in the higher education sector, driving commercial performance and building a strong culture of innovation and service improvement.
  • Work closely with the Regional Operations Director to develop and implement business plans, ensuring seamless delivery of service and contractual obligations.
  • Develop and maintain operational contingency and recovery plans to ensure business continuity.
  • Accept personal ownership and accountability for all areas of regulatory and statutory compliance within the region.
  • Implement and deliver effective business plans to ensure prompt resolution of commercial or client issues.
  • Successfully navigate commercial agreements to mitigate financial risk and ensure delivery of agreed budget.
  • Prepare and present region business reviews to the Sector Director, ensuring alignment with business strategy and customer requirements.
  • Develop collaborative Senior Client Relationships within the Region, ensuring alignment with client strategy, satisfaction levels, and opportunities.

Requirements

  • Operating at Senior Operational or Operations Director level or equivalent in contract catering or hospitality environment.
  • High volume, multi-site regional experience including Higher Education.
  • Positive and collaborative attitude towards working as a team to achieve shared goals.
  • Excellent business acumen with a proven track record of managing commercial business underpinned with strong negotiation skills.
  • Ability to define priorities and work flexibly and effectively under pressure to meet deadlines.
  • Strong influencer and stakeholder management experience, with the ability to manage internal & external stakeholder relationships.
  • Ability to lead and motivate a team to success while managing and supporting change.
  • Effective communication skills; oral and written, with ability to produce comprehensive reports & strategic business plans.
  • Solves problems and actively seeks solid and sustainable solutions.
  • Working knowledge of Microsoft Office packages.

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