Complaint Resolution Specialist
7 days ago
Meraki Talent Limited is seeking an experienced Complaints Handler for a permanent opportunity. The ideal candidate will have a strong background in regulated complaints and a proven track record in dealing with complaint cases in the Financial Services market.
Key Responsibilities:- Gathering and Presenting Evidence: The successful candidate will be responsible for gathering and presenting evidence to ensure a fair customer outcome.
- Building Customer Relationships: Building a relationship with customers to guide them through the complaints process and provide a smooth and customer-focused service.
- Workload Management: Managing a workload and investigating regulated complaints in a timely and efficient manner.
- Customer Experience: Providing a first-class customer experience, in line with regulatory standards, and making decisions on cases and calculating payments.
This is a varied role that requires the ability to manage a busy workload and progress cases within set timescales. The successful candidate will have a strong understanding of regulatory standards and a proven track record in dealing with complaint cases.
Requirements:- Strong background in regulated complaints
- Proven track record in dealing with complaint cases in the Financial Services market
- Ability to manage a busy workload and progress cases within set timescales
- Strong understanding of regulatory standards
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Glasgow, Glasgow City, United Kingdom Meraki Talent Limited Full timeJob DescriptionMeraki Talent Limited is seeking an experienced Complaints Handler for a permanent opportunity. The ideal candidate will have a strong background in regulated complaints and a proven track record in dealing with complaint cases in the Financial Services market.Key Responsibilities:Gathering and Presenting Evidence: The successful candidate...
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Glasgow, Glasgow City, United Kingdom Meraki Talent Limited Full timeJob DescriptionMeraki Talent Limited is seeking an experienced Complaints Handler for a permanent opportunity. The ideal candidate will have a strong background in regulated complaints and a proven track record in dealing with complaint cases in the Financial Services market.Key Responsibilities:Gathering and Presenting Evidence: The successful candidate...
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Glasgow, Glasgow City, United Kingdom Meraki Talent Limited Full timeJob DescriptionMeraki Talent Limited is seeking an experienced Complaints Handler for a permanent opportunity. The ideal candidate will have a strong background in regulated complaints and a proven track record in dealing with complaint cases in the Financial Services market.Key Responsibilities:Gathering and Presenting Evidence: The successful candidate...
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Glasgow, Glasgow City, United Kingdom Teleperformance Full timeJob Title: Complaints HandlerJob Summary:We are seeking a highly skilled Complaints Handler to join our team at Teleperformance. As a Complaints Handler, you will be responsible for managing and resolving customer complaints in a timely and professional manner.Key Responsibilities:Investigate and resolve customer complaints in accordance with company...
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