Complaints Resolution Specialist
4 days ago
Job Summary:
We are seeking a highly skilled Complaints Handler to join our team at Teleperformance. As a Complaints Handler, you will be responsible for managing and resolving customer complaints in a timely and professional manner.
Key Responsibilities:
- Investigate and resolve customer complaints in accordance with company policies and procedures.
- Communicate with customers via phone, email, and written correspondence to gather information and provide updates on the status of their complaint.
- Work closely with internal stakeholders to resolve complex complaints and ensure customer satisfaction.
- Develop and maintain a thorough understanding of company policies, procedures, and regulatory requirements.
- Provide feedback and suggestions for process improvements to enhance customer satisfaction and experience.
Requirements:
- Minimum 1 year of experience in a customer service or complaint handling role.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks and deadlines.
- Strong problem-solving and analytical skills.
- Ability to maintain confidentiality and handle sensitive information.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
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