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Complaint Resolution Specialist

2 months ago

Glasgow, Glasgow City, United Kingdom Meraki Talent Limited Full time
Job Description

Meraki Talent Limited is seeking an experienced Complaints Handler for a permanent opportunity. The ideal candidate will have a strong background in regulated complaints and a proven track record in dealing with complaint cases in the Financial Services market.

Key Responsibilities:
  • Gathering and Presenting Evidence: The successful candidate will be responsible for gathering and presenting evidence to ensure a fair customer outcome.
  • Building Customer Relationships: The Complaints Handler will build a relationship with customers to guide them through the complaints process, ensuring a smooth and customer-focused service.
  • Workload Management: The candidate will manage a workload and investigate regulated complaints, ensuring cases are progressed within set timescales.
  • Customer Experience: The Complaints Handler will provide a first-class customer experience, in line with regulatory standards.
  • Decision Making: The successful candidate will make decisions on cases and calculate payments.

This is a varied role that requires the ability to manage a busy workload and ensure cases are progressed within set timescales. The ideal candidate will have a strong background in regulated complaints and a proven track record in dealing with complaint cases in the Financial Services market.

Requirements:
  • Experience in regulated complaints
  • Proven track record in dealing with complaint cases in the Financial Services market
  • Strong background in customer service and complaint handling
  • Ability to manage a busy workload and ensure cases are progressed within set timescales