IT Systems Officer

3 weeks ago


Nationwide, United Kingdom Carnival UK Careers Full time
Position Overview:
The **IT Officer** role is a vital position within our organization, aimed at maintaining and enhancing the IT infrastructure aboard our vessels. This position is designed for individuals who are passionate about technology and are eager to contribute to a dynamic team.

Key Responsibilities:
As an IT Officer, you will be responsible for:
1. **Supervising IT Technicians:** Oversee and mentor at least one IT Technician, providing guidance and support in their professional development.
2. **Managing IT Incidents:** Proactively handle incidents related to shipboard IT systems, including network infrastructure, applications, and end-user hardware.
3. **Monitoring IT Services:** Ensure that all service requests are addressed within the agreed service level agreements (SLAs) and that users receive timely updates.
4. **Conducting Maintenance:** Perform regular maintenance on IT hardware and software, ensuring optimal performance and security.
5. **Project Collaboration:** Assist both shore and onboard project teams throughout various project phases, from requirements gathering to implementation.
6. **Inventory Management:** Maintain accurate inventories of all IT equipment aboard the vessels.

Essential Qualifications:
The ideal candidate will possess:
- A minimum of 2 years of experience in a senior IT technician role.
- Proficiency in Windows desktop support and Microsoft server administration.
- Experience with local area networks, including network switches and WiFi systems.
- Knowledge of maritime VSAT systems and IT operations management.

Behavioral Expectations:
We value individuals who:
- Promote open communication and respect among team members.
- Seek continuous improvement and learning opportunities.
- Demonstrate strong ethical standards and compliance with safety regulations.

We encourage candidates who are committed to excellence and are eager to contribute to a collaborative and innovative environment.

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