IT Systems Manager

4 weeks ago


Nationwide, United Kingdom Carnival UK Careers Full time
Position Overview:
The IT Officer role presents an exceptional opportunity to engage with a dedicated community while navigating diverse environments and gaining invaluable experiences. This position transcends traditional employment; it embodies a lifestyle at sea.

Key Responsibilities:
As an IT Officer, you will oversee at least one IT Technician, providing guidance, mentorship, and performance evaluations. Collaborating closely with the Staff Electro Technical Officer, your primary duties will include:
  • Conducting thorough testing, maintenance, and repair of onboard IT systems and equipment, encompassing both hardware and software.
  • Proactively managing incidents related to the ship's IT infrastructure, including network systems, applications, and end-user hardware.
  • Ensuring timely updates are communicated to users and shore teams while liaising with vendors as necessary.

Additional Responsibilities:
  • Supervising and training IT Technicians.
  • Managing service request queues to ensure all requests are fulfilled within established service level agreements (SLAs).
  • Monitoring key applications and hardware, addressing or escalating issues as needed.
  • Conducting proactive maintenance of IT hardware onboard.
  • Identifying root causes of incidents and recommending service improvements.
  • Assisting project teams throughout the project lifecycle, from requirements gathering to implementation.
  • Ensuring all IT inventories are accurately maintained and systems remain secure through regular updates and monitoring.
  • Promoting IT security compliance and ensuring all tasks adhere to safety regulations.

Essential Qualifications:
The ideal candidate will possess a minimum of two years of experience in a senior IT technician role, demonstrating proficiency in:
  • Line management and team leadership.
  • Windows desktop support, installation, and troubleshooting.
  • Administration of Microsoft servers and Active Directory.
  • Understanding of local area networks, including network switches and firewalls.
  • Operational knowledge of maritime VSAT systems.

Additionally, candidates should be familiar with incident, problem, and change management processes, ensuring adherence to SLAs and proactive problem resolution.

Health and Safety Compliance:
Crew members are encouraged to stay current with COVID-19 vaccinations prior to embarking on a ship.

Behavioral Expectations:
As part of the Carnival UK culture, we value:
  • Open communication and respect among team members.
  • Continuous improvement and collaboration.
  • Accountability and empowerment within the team.

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