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IT Systems Analyst

2 months ago


Nationwide, United Kingdom Active Care Group Full time

Join a Leading Provider in Neuro and Mental Healthcare

Active Care Group is one of the UK's largest independent providers in neuro and mental healthcare, employing over 4000 dedicated professionals. We offer diverse opportunities for individuals at all experience levels.

Role Overview

The position of IT Systems Analyst within the IT Team at Active Care Group is crucial for delivering support, insights, and expertise in the upkeep, assistance, and ongoing enhancement of IT applications and systems.

As part of the IT Team and reporting to the Business Systems Manager, the IT Systems Analyst plays a vital role in providing technical assistance and guidance on various applications utilized across the organization. This role also involves collaborating with the IT team on the implementation of new applications and the continuous improvement of existing systems.

This is a full-time position that allows for remote work, with occasional travel required within the UK.

Key Responsibilities:

  • Configure and install new software solutions to align with business requirements.
  • Assess, develop, test, and implement new systems, along with enhancements to current systems.
  • Collaborate with all business sectors to gather requirements and design effective solutions with stakeholders and end users.
  • Work with third-party providers to develop proposals for system enhancements and change requests.
  • Engage in development, delivery, and integration activities with service providers and third parties, maintaining a strong customer focus to resolve issues within agreed service levels.
  • Participate actively with team members to ensure business success, which may include troubleshooting, analyzing requirements, designing and developing solutions, and preparing project documentation and presentations.
  • Ensure all system improvements meet business needs and adhere to Active Care Group's strategies and change control processes.
  • Confirm that business applications comply with defined Business Continuity requirements.
  • Maintain adherence to policies and quality assurance standards for application deployment, customization, governance, and support.
  • Identify areas for enhancement, communicate with senior management, and ensure continuous improvement of supported systems.
  • Document procedures for applications, ensuring they reflect current legislative requirements when necessary.
  • Escalate application issues internally as needed.
  • Recommend operational technologies and tools that enhance user experience.

Qualifications and Skills:

  • Experience in leveraging IT to transform and enhance operations.
  • Commitment to ongoing development and continuous improvement of technology products.
  • Positive attitude towards identifying user needs and providing effective solutions.
  • Strong analytical and process-oriented skills, with excellent technical problem-solving abilities.
  • Proficient in writing and testing scripts/code to develop solutions within a defined change management process.
  • Able to thrive in a fast-paced environment.
  • Experience in testing and modifying systems.
  • Skilled in fault finding, diagnosing issues, and proposing effective fixes.
  • Strong customer interaction capabilities.
  • Ability to produce high-quality documentation and operating manuals.
  • Exceptional attention to detail.
  • Excellent organizational and prioritization skills.
  • Ability to communicate technical expertise to non-technical stakeholders.

Technical Proficiencies:

  • Proficient in office applications.
  • Experience with healthcare ERP systems.
  • Familiarity with scheduling systems.
  • Knowledge of finance-related applications.