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IT Systems Manager

3 months ago


Nationwide, United Kingdom Carnival UK Careers Full time
Position Overview:
The IT Officer plays a crucial role in ensuring the seamless operation of IT systems onboard our vessels. This position involves overseeing a team of IT Technicians, providing guidance and support while managing the maintenance and repair of IT hardware and software.

Key Responsibilities:
1. **Team Leadership:** Supervise and mentor IT Technicians, fostering their professional development and ensuring high performance.
2. **Incident Management:** Proactively handle incidents related to ship IT systems, including network infrastructure and end-user hardware, ensuring timely updates to users and collaboration with vendors.
3. **System Maintenance:** Conduct regular maintenance of IT equipment, addressing issues promptly to minimize downtime.
4. **Project Collaboration:** Assist both shore and onboard project teams throughout various project phases, acting as the IT Subject Matter Expert (SME) for significant initiatives.
5. **Security Compliance:** Ensure the security of IT systems through regular monitoring, application of security patches, and adherence to compliance protocols.

Essential Qualifications:
The ideal candidate will possess at least two years of experience in a senior IT technician role, demonstrating proficiency in:
- Windows desktop support and troubleshooting
- Administration of Microsoft servers and Active Directory
- Local area network support, including network switches and firewalls
- Maritime VSAT systems operation

**Behavioral Expectations:**
We value a culture of respect, communication, and continuous improvement. Candidates should embody these principles, promoting teamwork and a safe working environment while being open to feedback and learning opportunities.

**Health and Safety:**
Crew members are encouraged to stay updated with health guidelines to ensure a safe onboard experience.