Information Technology Officer

3 weeks ago


Nationwide, United Kingdom Carnival UK Careers Full time
Position Overview:
The IT Officer role presents an exciting opportunity to engage with a dedicated community while gaining invaluable experiences. This position is integral to ensuring the seamless operation of IT systems aboard our vessels.

Key Responsibilities:
As an IT Officer, you will:
1. Supervise and mentor IT Technicians, providing guidance on performance and development.
2. Collaborate with the Staff Electro Technical Officer to oversee the testing, maintenance, and repair of onboard IT systems, including both hardware and software.
3. Proactively manage incidents related to the ship's IT infrastructure, ensuring timely resolution and communication with users and shore teams.
4. Maintain service request queues, ensuring all requests are fulfilled within established service level agreements (SLAs).
5. Conduct regular monitoring of critical applications and hardware, addressing issues as they arise.
6. Participate in project teams as the IT Subject Matter Expert (SME) for significant initiatives, such as new builds and refits.

Essential Qualifications:
The ideal candidate will possess:
- A minimum of 2 years of experience in a senior IT technician role.
- Strong knowledge of Windows desktop support, including installation and troubleshooting.
- Experience with Microsoft server administration and support, particularly with Active Directory.
- Relevant certifications, such as Microsoft MCSA in Windows 10 or equivalent.
- Proficiency in managing local area networks, including network switches and WiFi systems.
- Familiarity with maritime VSAT systems and IT operations management.

Behavioral Expectations:
We value individuals who:
- Communicate openly and encourage team collaboration.
- Treat all colleagues with respect and prioritize safety and well-being.
- Strive for continuous improvement and compliance with policies.
- Are receptive to feedback and committed to personal and team development.

Join us in this pivotal role where your expertise will contribute to the operational excellence of our fleet.

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