Outreach Support Specialist

3 days ago

Gosport, Hampshire, United Kingdom TWO SAINTS Full time

Job Title: Outreach Support Worker

Job Summary:

We are seeking a highly motivated and compassionate Outreach Support Worker to join our team at TWO SAINTS. As an Outreach Support Worker, you will play a vital role in providing intensive support to adults with complex needs who are living on the streets or have been placed in temporary accommodation.

Main Responsibilities:

  • Provide personalized, intensive support via assertive outreach to a small caseload of entrenched and complex rough sleepers.
  • Engage and support rough sleepers on the street, working alongside partner agencies including health, substance misuse, criminal justice, and local authority.
  • Manage a caseload of clients, maintaining clear and accurate records of the support offered, actions to be completed, and outcomes achieved.
  • Complete an initial assessment to identify client needs and produce person-centered outcome and holistic support plans.
  • Identify positive actions and small successes to create change.
  • Create dynamic risk assessments with a flexible and creative approach.
  • Provide information and support on housing navigating pathways and advocating for your client.
  • Liaise with statutory and voluntary agencies on behalf of clients.
  • Accompany chaotic and complex clients to interviews and appointments.
  • Help reduce the time spent on the street by clients, leading to reduced contact with the police and other emergency services.
  • Provide emotional support in crisis situations, reducing stress and anxiety.
  • Support with practical skills development in areas such as managing a UC claim, shopping, probation, and health appointments.
  • Support to maintain an environment to avoid eviction if accommodated.
  • Provide in-reach support to those placed in emergency accommodation, including bed & breakfast.
  • Attend community meetings and presentations with managers to support additional funding for the role.
  • Maintain accurate records, including databases to support managers to provide data and information to commissioners and funders.
  • Supporting with additional statistical reporting mechanisms such as street counts and responding to street link reports.
  • Access personalization fund creatively to identifying opportunities and achieve outcomes.
  • Support the whole team and take an active part in reflective practice.
  • Develop and maintain excellent relations with the local community.
  • Any other reasonable task as requested by a member of staff.

Knowledge, Skills, Experience & Essential Qualifications/Training:

  • Previous experience in this type of work is essential.
  • Clear verbal and written English.
  • Good IT and keyboard skills.
  • Polite, assertive manner, ability to self-motivate.
  • Passion for working in a client/customer-facing role.
  • Knowledge of the benefits system and tenancy legislation.
  • Have an interest and genuine concern for homelessness and related issues.
  • Patience, empathy, and understanding towards entrenched behaviors.
  • Ability to work flexibly and creatively surrounding rotas to meet the needs of the clients.
  • Knowledge of voluntary and statutory agencies.
  • Full driver's license and access to vehicle.
  • Flexibility with shift times to suit the needs of the service.

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