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Outreach Support Specialist
2 months ago
TWO SAINTS is seeking a dedicated and compassionate Outreach Support Specialist to join our team. In this role, you will play a vital part in providing intensive support to adults facing complex challenges, including homelessness.
Our mission is to empower individuals experiencing homelessness by connecting them with essential resources, housing options, and ongoing support services. We strive to create a positive and lasting impact on the lives of those we serve.
Responsibilities:- Deliver personalized, intensive outreach support to a caseload of individuals experiencing homelessness. Maintain a persistent and unwavering commitment to helping them overcome their challenges.
- Engage with clients on the streets, collaborating with partner agencies such as healthcare providers, substance abuse treatment centers, criminal justice organizations, and local authorities.
- Manage client cases effectively, maintaining accurate records of support provided, actions taken, and outcomes achieved.
- Conduct thorough initial assessments to identify individual needs and develop person-centered outcome plans that address their unique circumstances.
- Identify positive steps and achievements, no matter how small, to foster a sense of progress and motivation.
- Create dynamic risk assessments with a flexible and creative approach, tailoring strategies to each client's specific situation.
- Provide guidance and support on navigating housing pathways, advocating for their needs, and accessing essential services.
- Liaise with statutory and voluntary agencies on behalf of clients, ensuring they receive the necessary assistance and support.
- Accompany clients to appointments and interviews, providing stability and encouragement throughout the process.
- Contribute to reducing the time spent on the streets by clients, leading to decreased contact with emergency services and a safer environment.
- Offer emotional support during crisis situations, alleviating stress and anxiety for clients.
- Assist with practical skills development in areas such as managing benefits claims, shopping, attending probation meetings, and navigating healthcare appointments.
- Provide in-reach support to individuals placed in emergency accommodation, including bed & breakfast facilities, ensuring their well-being and stability.
- Participate actively in community meetings and presentations alongside managers to secure additional funding for the role and expand our services.
- Maintain accurate records, including databases, to provide data and information to commissioners and funders, demonstrating the impact of our work.
- Contribute to statistical reporting mechanisms such as street counts and responding to street link reports, providing valuable insights into homelessness trends.
- Utilize the personalization fund creatively to identify opportunities and achieve positive outcomes for clients.
- Foster a collaborative team environment by actively participating in reflective practice sessions and sharing knowledge with colleagues.
- Develop and maintain strong relationships with the local community, building trust and understanding.
- Perform any other reasonable tasks as requested by members of staff, demonstrating flexibility and willingness to contribute to the overall success of the team.
