Residential Support Concierge

2 weeks ago


Wallsend, North Tyneside, United Kingdom Home Group Limited Full time
Position Overview
As a vital member of our team, you will serve as a Housing Concierge at Home Group Limited, ensuring the safety and well-being of our residents. This role is essential in providing support to individuals with varying needs, including those requiring complex care.

Key Responsibilities
1. **Safety Management**: Oversee the security of the premises, conducting regular patrols to ensure all areas are secure and safe for residents.
2. **Customer Support**: Act as the first point of contact for residents during night hours, providing assistance and support when needed.
3. **Emergency Response**: Respond promptly to any incidents, including investigating unusual activities and coordinating with emergency services when necessary.
4. **Facility Maintenance**: Ensure that the environment remains clean and welcoming, assisting with light cleaning duties as required.

Qualifications
- Excellent communication skills and the ability to remain calm under pressure.
- A genuine passion for supporting vulnerable individuals and a commitment to their well-being.
- Strong observational skills to detect changes in resident behavior and intervene appropriately.
- Ability to work independently while being a collaborative team player.

Team Environment
You will join a dedicated team led by experienced managers who are passionate about creating a supportive atmosphere for both staff and residents. Regular training and team meetings will be held to foster collaboration and professional growth.

Benefits
- Generous leave policy, including additional time off for personal well-being and volunteering.
- Comprehensive health cash plan covering various medical expenses.
- Access to numerous discounts on everyday purchases and services.
- Opportunities for career advancement within the organization.

Inclusivity Commitment
Home Group Limited values diversity and encourages all employees to bring their authentic selves to work. We support various internal networks to promote an inclusive workplace culture.
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