Senior Claims Handler

1 day ago


Sevenoaks, Kent, United Kingdom Acorn Insurance Ltd Full time
Senior Claims Handler

We are seeking a highly skilled and experienced Senior Claims Handler to join our team at Acorn Insurance Ltd. As a Senior Claims Handler, you will be responsible for managing a portfolio of Fleet and Specialist products in motor claims from start to settlement.

Key Responsibilities:
  • Validate all claims for indemnity and fraud
  • Assess liability and communicate our decision
  • Contact claimants or representatives to establish our exposure
  • Accurately assess quantum of claims using relevant tools
  • Identify opportunities to reduce our overall exposure
  • Minimize indemnity spend through commercial decision making
  • Proactively manage diaries to monitor and progress cases
  • Ensure accurate reserves in line with company guidelines
  • Accountable for own performance against set objectives
  • Adhere to best practice and key strategies
  • Effective file and portfolio management
  • Assist with coaching and mentoring of less experienced handlers
Requirements:
  • Strong insurance background with working knowledge of indemnity
  • Persuasive and confident communicator with relationship management skills
  • Ability to use own initiative to explore options and achieve best outcomes
  • Motivated self-starter with strong organization skills
  • Ability to work as part of a team and in a culture of openness, trust, and respect
  • Significant PI and/or credit hire claims experience, commercial market awareness, and working knowledge of Pre-Action Protocol, Civil Procedure Rules & hourly rate costs
  • Experience of handling Injury claims outside of the Low Value Personal Injury claims Portal
About Acorn Insurance Ltd:

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have over 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

We celebrate difference and it's essential to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

We offer a range of benefits, including enhanced annual leave entitlement, additional buy and sell holidays, company sick pay scheme, company-paid maternity and paternity leave, generous company pension scheme, high-street vouchers and discounts, fresh fruit deliveries, and more.



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