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Ticketing Operations Officer

2 months ago

Belfast, United Kingdom Reed Full time

Job Title: Ticketing Operations Officer

Job Summary:

We are seeking a highly organized and detail-oriented Ticketing Operations Officer to join our team at Reed. As a Ticketing Operations Officer, you will be responsible for providing exceptional customer service and administrative support to our clients.

Key Responsibilities:

  • Customer Service:
    • Respond to internal and external customer inquiries in a timely and professional manner.
    • Provide accurate and helpful information to customers regarding our products and services.
  • Administrative Support:
    • Process and maintain database information related to our products, including the Card Management Systems (CMS and CRMS).
    • Maintain accurate records of customer data, including changes of address/name, missing data, lost cards, etc.
    • Protect sensitive customer information in accordance with data protection regulations.
  • Financial Transactions:
    • Process and record financial transactions, including receipts, banking, and reconciliations.
    • Ensure accurate and timely processing of customer payments and refunds.
  • General Administrative Duties:
    • Perform general clerical duties, such as photocopying, scanning, and filing of related documentation.
    • Assist with printing of passes and electronic downloads.

Requirements:

  • Education:
    • Minimum of 1 year's experience working on databases.
    • Experience working in a customer service environment.
    • Minimum of 3 GCSEs at Grade C or above, or equivalent, including English and Maths, or 2 years' relevant experience in a similar post.
  • Skills:
    • IT proficient with Microsoft Word and Excel.
    • Excellent communication and analytical skills.
    • Ability to work independently and as part of a team.

Working Environment:

This is a full-time, temporary position with a salary of £12.43 - £13.45 per annum (dependent on experience). The successful candidate will be required to work a 37-hour week, including early starts and evening work, with a rotating shift pattern.