Box Office Associate

4 weeks ago

Belfast, United Kingdom Grand Opera House Full time
Box Office Assistant Role at Grand Opera House

We are seeking a skilled and friendly Box Office Assistant to join our team at the Grand Opera House. As a key member of our Box Office Team, you will be responsible for providing exceptional customer service to our patrons, processing transactions, and maintaining accurate records.

Key Responsibilities:
  • Provide excellent customer service to patrons, responding to queries and resolving issues in a professional and courteous manner.
  • Process transactions for tickets, memberships, gift vouchers, and other services, ensuring accuracy and attention to detail.
  • Work effectively with IT systems to manage ticket sales, customer data, and other Box Office operations.
  • Collaborate with colleagues to achieve team goals and maintain a positive and productive work environment.
Requirements:
  • At least one year's paid work experience in a customer service/sales role, with a focus on providing excellent customer service and accurate cash handling.
  • Confidence and friendliness in interacting with customers, with a logical and methodical approach to work.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work accurately and efficiently in a fast-paced environment, with a high level of attention to detail.

We are looking for a motivated and enthusiastic individual who is passionate about live theatre and customer service. If you have a strong work ethic, excellent communication skills, and a desire to provide exceptional customer service, we would love to hear from you.

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