Hospitality Operations Manager

3 weeks ago


Uig Highland, United Kingdom Bracken Hide Full time £35,000

Position Overview: We are seeking a dedicated Hospitality Operations Manager to oversee the front-of-house operations at our esteemed establishment. This role involves managing the service teams for our dining venue and bar, ensuring a seamless guest experience.

Key Responsibilities:

  • Lead and supervise all daily operations of the restaurant and bar.
  • Collaborate closely with the Food & Beverage Manager and Head Chef to implement seasonal menu updates.
  • Ensure exceptional customer service standards are consistently met.
  • Manage staff training and development, including scheduling and on-the-job coaching.
  • Handle guest relations and feedback to enhance overall satisfaction.
  • Participate in breakfast and dinner service, contributing to a well-rounded operational flow.

Work Schedule: This is a full-time, permanent position requiring 45 hours of work per week, spread across five days, including weekends.

Compensation and Benefits:

  • Equal share of service charge and cash tips.
  • Time off in lieu (TOIL) in addition to 28 days of annual leave.
  • Company pension scheme.
  • Referral bonuses for recommending new team members.
  • Discounted accommodation rates for team members and their friends and family.
  • Meal provisions during shifts.
  • Access to an Employee Assistance Programme.
  • Subsidized staff accommodation options available (terms and conditions apply).

Qualifications:

  • Proven experience in hospitality management, particularly in restaurant and bar settings.
  • Strong organizational and communication skills.
  • Effective time management abilities.
  • Commitment to delivering outstanding guest experiences.

Join us in redefining the hospitality experience and contributing to our mission of providing exceptional service in a unique environment.



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