Evening Hospitality Operations Manager

3 weeks ago


Uig Highland, United Kingdom Perle Hotels Full time £40,000

Position Overview: We are seeking an experienced Evening Hospitality Operations Manager to oversee our food and beverage services across multiple locations. This role involves direct reporting to the Cluster General Manager and managing a team of Restaurant and Bar Managers.

Key Responsibilities:

  • Manage the operational aspects of the front-of-house team across various dining establishments.
  • Ensure consistent service excellence by working alongside the management team during breakfast and dinner services.
  • Conduct weekly meetings with the Cluster General Manager, Restaurant and Bar Managers, and Head Chefs to discuss operational performance and menu updates.
  • Collaborate with culinary leaders on seasonal menu adjustments and guest feedback.
  • Participate in online meetings with the Central Support team to review financial performance and guest satisfaction metrics.

Compensation and Benefits:

  • Discretionary annual performance bonus.
  • Time off in lieu (TOIL) in addition to 28 days of annual leave.
  • Company pension scheme.
  • Employee discounts on hotel stays and dining across the group.
  • Meals provided during shifts.
  • Access to an Employee Assistance Programme.
  • Subsidized staff accommodation (terms and conditions apply).

Qualifications:

  • Strong organizational and communication skills.
  • Proven time management abilities in a fast-paced environment.
  • Extensive knowledge and experience in food and beverage operations and hotel management.
  • Solid understanding of financial management, including revenue and cost control.
  • Commitment to fostering a culture of exceptional guest service.

Operational Duties:

  • Ensure smooth daily operations by collaborating with the Rooms Division Manager and culinary teams.
  • Hold regular discussions with outlet managers to address operational matters and guest experience improvements.
  • Provide support during service by covering shifts as needed.
  • Oversee training for new team members in collaboration with outlet managers.
  • Ensure compliance with health and safety regulations through regular inspections.
  • Address daily inquiries and operational challenges promptly and effectively.
  • Manage supply needs for all departments by maintaining close communication with suppliers and department heads.

At Perle Hotels, we are dedicated to redefining the hospitality experience in the Highlands, offering a unique blend of contemporary design and natural beauty.



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