Leisure Centre Operations Manager
4 days ago
Job Summary:
We are seeking a highly skilled and experienced individual to join our team as a Leisure Centre Duty Manager at Uppingham School Sports Centre. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our facilities, providing exceptional customer service, and contributing to the overall success of our business.
Key Responsibilities:
- Manage the day-to-day operations of the sports centre, including supervising staff, coordinating events, and maintaining facilities.
- Develop and implement strategies to improve customer satisfaction, retention, and loyalty.
- Collaborate with the management team to achieve business objectives, including revenue growth and operational efficiency.
- Ensure compliance with health and safety regulations, and maintain a safe and secure environment for customers and staff.
- Monitor and analyze key performance indicators, making data-driven decisions to drive business improvement.
Requirements:
- Proven experience in a leisure or sports management role, with a strong track record of customer service and staff management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, staff, and stakeholders.
- Strong problem-solving and analytical skills, with the ability to make informed decisions and drive business improvement.
- Ability to work flexibly, including evenings and weekends, to meet the needs of the business.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional development and career progression.
- A dynamic and supportive work environment.
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